This site uses cookies to improve your browsing experience, gather site analytics and activity, track shopping cart contents, and deliver relevant marketing information.
View our privacy policy and manage your settings here. By using our site you agree to these terms.

Fair Lending Priorities for Mortgage and Student Loan Servicing

Aired: Wednesday, October 25, 2017

2.0 CRCM

Fair lending is not limited to loan origination. It also applies to post-closing activities such as routine servicing, loss mitigation, foreclosure, and repossession. CFPB has announced that "fair servicing" will be one of its priorities for 2017.

With significant new provisions to the mortgage servicing rules going into effect, lenders are investing in technology, making changes to servicing systems and developing new policies, procedures and processes to make sure when borrowers fall behind they don't face more difficulty in working out new payment plans because of a protected characteristic. CFPB has also been very focused on student loan servicing.

In this 90-minute recording, panelists discuss how to approach fair lending review of servicing and loss mitigation efforts, as well as examine other relevant issues related to fair servicing.

This recording focuses on:

  • Mortgage servicing
    • Enhancing policies, procedure and monitoring to address potential fair servicing issues
    • Avoiding the premature launching of the foreclosure process
    • Ensuring escrow accounts are not mishandled
    • Ensuring periodic statements are complete and consumers understand their fees and changes
  • Student loan servicing
    • Steps to take to protect your institution from costly student enrollment status data errors
  • How do you look for disparate impact?
  • What is the potential for consumer harm?
  • What do the prudential regulators look for during servicing examinations?
  • What impact do non-bank servicers have in this space?


  • Carl Pry, CRCM, CRP, Managing Director, Treliant Risk Advisors LLC
  • Lynn Woosley, CRCM, Engagement Director, Treliant Risk Advisors LLC

 Continuing Education Credits

ABA Professional Certifications has approved for 2.0 CRCM continuing education credits for the live program and the recording.

CPE logo Recordings are not eligible for CPE credits.

American Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:
Questions? Please contact Linda Shepard / Cari Hearn for more information.

 Pricing & Purchasing


Streaming Online Recording
Now Available

ABA Member • $235
Non-Member • $365


 Who Should Attend

  • Compliance Officers and Managers
  • Chief Lending Officers
  • Mortgage Lenders
  • Mortgage Loan Managers
  • Risk Managers and Auditors
  • Chief Operating Officers
  • Servicing Managers
  • Bank Counsel
  • Senior Bank Managers
  • CRCMs and CPAs

 Related Briefings


 About ABA Briefings