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SCRA Compliance and CFPB Supervisory Highlights for Mortgage Servicers

​Tuesday, August 20, 2019 ▪ 2:00 – 3:00 p.m. ET

1.25 CRCM

Lenders and creditors must be intimately aware of Servicemembers Civil Relief Act (SCRA) protections to avoid not only significant liability but also potential public relations problems. The first segment of this webinar will cover SCRA economic and procedural safeguards for servicemembers on active military service.

The second segment will cover key CFPB supervisory highlights related to mortgage servicing These highlights are released each year and provide an overview of the CFPB’s recent, notable examinations and enforcement actions which frequently address mortgage servicing issues.

Discussion Highlights

The first segment will focus on following protections and how to be compliant with each:

  • When and how a default judgement may be entered or set aside
  • When and how an action may be stayed
  • Maximum rates of interest on obligation such as mortgages
  • When and how a secured creditor may repossess or foreclose property from a servicemember
  • When and how a landlord may evict a tenant servicemember

During the second segment, our presenters will:

  • Provide an overview of the trends and frequent mortgage servicing-related topics included in the CFPB’s supervisory highlights since its initial release in 2012
  • Discuss key mortgage servicing topics from the 2019 winter supervisory highlights, including:
    • Unauthorized fees
    • PMI cancellation
    • “Reasonable due diligence” requirements for loss mitigation applications


  • Jason R. Bushby, Partner, Bradley Arant Boult Cummings LLP
  • Keith S. Anderson, Partner, Bradley Arant Boult Cummings LLP
  • Gregory B. Pipes, Associate, Bradley Arant Boult Cummings LLP
  • Shannon E. Hoff Duarte, Senior Counsel, Consumer Protection Section, SCRA Team, Wells Fargo Legal Department

 Continuing Education Credits


ABA Professional Certifications has approved this program for 1.25 CRCM continuing education credits for the live program and the recording.

CPE logo This group-live event is eligible for 1.5 CPE credits for CPAs (Regulatory Ethics). Recordings are not eligible for CPE credits. No prerequisites required.

American Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:




Live Webinar or Recording

Live registration provides a connection for one room where unlimited listeners can be present, and streaming recording access FREE for 7 days.



  • Compliance Officers and Managers
  • Chief Lending Officers
  • Mortgage Lenders
  • Mortgage Loan Managers
  • Risk Managers and Auditors
  • Chief Operating Officers
  • Servicing Managers
  • Bank Counsel
  • Senior Bank Managers
  • CRCMs, CPAs

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