Disrupting the Ever Expanding Lifestyles of the Unfair and Deceptive

Tuesday, June 12, 2018 • 2:00 - 4:00 p.m. ET

2.5 CRCM

Unfair, Deceptive, and Abusive Acts and Practices (UDAAP) fines imposed for violations have increased nearly tenfold over the last year. The UDAAP enforcement landscape has grown to include the life cycle of lending and deposit products or services, as well as ethics and sales culture.

Join the briefing to hear compliance strategies for mitigating UDAAP risk throughout the product life cycle and every point of consumer contact: through the branch, Internet, backroom operations, third-parties, telephone or in-person. Recent consent orders, and the agencies' UDAP/UDAAP focus so far in 2018 will also be covered.

Discussion Highlights:

  • Recent sources of regulatory fines
  • Determining the gamut and reach of UDAP/UDAAP risk in daily banking operations to include: product development, marketing, sales, servicing and collections
  • Consumer and internal employee complaints 
  • UDAAP relationship to sales practices, business ethics, and a culture of compliance
  • How to conduct a UDAAP risk assessment
  • Understanding metrics and other business line data
  • Effective change management


  • Meg L. Sczyrba, CRCM, Vice President and Fair and Responsible Banking Program Manager, U.S. Bancorp N.A.
  • Kara Tucker, First Vice President, Enterprise Ethics Office, SunTrust Bank
  • Rick Freer, Senior Director, Examination and Compliance Programs, Center for Regulatory Compliance, American Bankers Association (moderator)

 Continuing Education Credits


ABA Professional Certifications has approved this program for 2.5 CRCM continuing education credits for the live program and the recording.

CPE logoThis group-live event is eligible for 2.0 CPE credits for CPAs (Regulatory Ethics). Recordings are not eligible for CPE credits. No prerequisites required.

American Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

Questions? Please contact Linda Shepard / Cari Hearn for more information.

 Pricing & Purchasing


Live Briefing or Recording
ABA Member • $265
Non-Member • $395

Live registration provides a connection for one room where unlimited listeners can be present, and streaming recording access FREE for 7 days.


  • Compliance Officers
  • Compliance Managers
  • Bank Counsel
  • Risk Managers
  • Risk Auditors
  • Marketing Managers and Directors
  • Retail Sales Managers
  • Social Media Managers
  • Senior Bank Managers
  • CRCMs and CPAs

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