Part 2 - Reg E Errors & Disputed Transactions

Auditing the EFTA and Regulation E Labyrinth Series

Aired: Tuesday, April 18, 2017

2.5 CRCM, 2.5 CAFP, 2.5 CFSSP

The Electronic Funds Transfer Act (EFTA) defines both consumer responsibility and liability. Are you taking advantage of the protections the EFTA and Reg E have defined for your bank? Are you carefully considering UDAAP implications as well? Are you comfortable with the similarities and the differences in each electronic funds transfer (EFT) product's investigation and resolution rules to deal effectively with consumer EFT disputes?

The EFTA and implementing Regulation E can pose large compliance risks and bottom line hits to your financial institution's profitability. It is not easy to work through the maze of EFT and Reg E requirements, NACHA rules and card issuer contractual operating requirements.

This three-part series will help increase your confidence in your institution's ability to properly disclose an ever-changing myriad of payment regulations and systems. Receive suggestions on how to significantly enhance your audit programs. Learn the specifics of each set of rules and how they interface to make sure you have the answers needed to both comply and fulfill your customer service goals and objectives.  These briefings will prove that effective, thorough audits provide more than just compliance assistance--they provide solutions and savings!

In part two you will learn about the similarities and differences of each EFT product's investigation and error resolution rules, and how to deal effectively with consumer EFT disputes.

This recording focuses on:

  • Strategic and Regulatory Errors
    • Traditional EFT Transactions
    • Service Provider Not Holding Consumer's Account
    • Foreign Remittance Transfers
    • Gift Cards and Gift Certificates
    • Overdraft Services
    • Prepaid Accounts
  • Error Resolution
    • Customer Notification to Bank
    • Provisional Credit
    • Bank Research Responsibilities and Expectations
    • Bank Liability
    • Customer Liability
  • Patti Blenden will supply you with tools and checklists to enhance your compliance procedures and help you make sense of this maze of seemingly contradictory requirements. Work together with Patti to mitigate the risk of an increasingly complex product and services offering provided by your financial institution. 


    • Patti Blenden, CRCM, President, Financial Solutions for Growing Companies, Inc.​​​​ ​​​​​​​​​​​​​

 Continuing Education Credits

The Institute of Certified Bankers (ICB) has approved this program for 2.5 CRCM, 2.5 CAFP and 2.5 CFSSP continuing education credits for the live program and the recording.

CPE logoRecordings are not eligible for CPE credits.

American Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:
​Program Questions? Please contact Linda Shepard / Cari Hearn.

 Pricing & Purchasing


Streaming Online Recording
Now Available

ABA Member • $265
Non-Member • $395


 Who Should Attend

  • Compliance Officers and Managers
  • Compliance Professionals
  • Deposit Operations Professionals
  • Chief Risk Managers and Risk Management Professionals
  • Chief Auditors and Audit Professionals
  • In-house Counsel
  • Bank Examiners and Regulators
  • Senior Bank Managers
    and CPAs

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