Facilitated Online Training FAQs


What to Expect

Facilitated online courses provide an opportunity to meet your learning goals with the benefit of a classroom, but in an online environment.

  • Peer interaction in the learning community with the instructor and other students keeps you actively engaged and motivated
  • Experienced industry professionals provide frequent feedback and context to your learning
  • Convenient weekly schedule with no required meeting times means you decide when to work on course assignments

On average, you should expect to spend 3-5 hours weekly completing your coursework, which may include:

  • Readings
  • Discussion forums
  • Exercises
  • Collaborative group projects
  • Quizzes and exams

Registration Deadline

To ensure timely access to your course, please register at least one week prior to the start date. Any registrations received after that time may incur processing and course access delays.

Transfer and Cancellation Policy

Before the class starts:

  • You may request a transfer to another session of the same class at no additional cost.
  • You may cancel your registration and receive a full refund of the class fee.*

After the class starts:

  • You may request a one-time transfer to a different session until the final week of the class, for a fee of $100.
  • You may cancel the class within 10 business days of the class start date. Cancellation requests must be made in writing to online@aba.com​. Refunds will be made, minus a $100 cancellation fee*. No refunds will be made for cancellation requests received by ABA after 10 business days.

*Please note that textbook refunds are processed separately.

Proctored Examination Required

You will need to identify a person from your institution to proctor your exams Monday – Friday, between 9 a.m. and 5 p.m. Eastern US time, including a Human Resources training manager, supervisor, or someone from the management team of your organization. Make sure to arrange your proctor well in advance of your exam date.

If you do not work with an institution, you will need to contact a university/college or library to request they proctor your exam. You will be asked to provide the telephone number of your proctor in case we need to reach that person for verification. A relative or friend cannot proctor an exam. All parties must abide by the policy. There are no exceptions.

System Requirements

Download the technical specifications documentation for the ABA LMS.​​​​​

College Credit Recommendations

The American Council on Education's College Credit Recommendation Service (ACE CREDIT) has evaluated and recommended college credit for select facilitated courses that were completed by September 30, 2017. The American Council on Education, the major coordinating body for all of the nation’s higher education institutions, seeks to provide leadership and a unifying voice on key higher education issues and to influence public policy through advocacy, research, and program initiatives.

Ordering Certificates

To order an ABA Certificate suitable for framing, please contact ABA Member Services. Be sure to indicate the name of the credential, and include your transcript showing completion of all required courses. The fee for each certificate is $20. Expedited and/or international shipping is available at an additional cost.

​Additional Questions? Please contact online@aba.com for more information.