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Facilitated Online Training FAQs


What to Expect

Facilitated online courses provide an opportunity to meet your learning goals with the benefit of a classroom, but in an online environment.

  • Peer interaction in the learning community with the instructor and other students keeps you actively engaged and motivated
  • Experienced industry professionals provide frequent feedback and context to your learning
  • Convenient weekly schedule with no required meeting times means you decide when to work on course assignments

On average, you should expect to spend 3-5 hours weekly completing your coursework, which may include:

  • Readings
  • Discussion forums
  • Exercises
  • Collaborative group projects
  • Quizzes and exams

Registration Deadline

To ensure timely access to your course, please register at least one week prior to the start date. Any registrations received after that time may incur processing and course access delays.

Transfer and Cancellation Policy

Transfer and cancellation requests must be made in writing to


  • Before the class starts, you may request a transfer to another session of the same class at no additional cost.
  • Once the class starts, you may request a one-time transfer to a different session within the first two weeks of the class for a $100 transfer fee.
  • CTFA and CRCM Exam Prep courses only: There are no transfers allowed for this course. You have access to the course site and all materials until new materials are released each year (February for CTFA and August for CRCM). After that you must register again and pay a new registration fee.


  • Before the class starts, you may cancel your registration and receive a full refund of the class fee.*
  • Once the class starts, you may cancel within two weeks of the start date and receive a refund of the class fee less a $100 cancellation fee.*
  • No refunds are issued for cancellation requests received by ABA more than two weeks after the class start date.

*Please note that textbook refunds are handled separately. You will receive a separate email confirmation about your textbook purchase with refund and shipping information.

Proctored Examination Required

Some facilitated online courses have a proctored examination requirement. If applicable, you will need to identify a person from your institution to proctor your exams Monday – Friday, between 9 a.m. and 5 p.m. Eastern US time, including a Human Resources training manager, supervisor, or someone from the management team of your organization. Make sure to arrange your proctor well in advance of your exam date.

If you do not work with an institution, you will need to contact a university/college or library to request they proctor your exam. You will be asked to provide the telephone number of your proctor in case we need to reach that person for verification. A relative or friend cannot proctor an exam. All parties must abide by the policy. There are no exceptions.

System Requirements

Download the technical specifications documentation for the ABA LMS.​​​​​

Ordering Certificates

To order an ABA Certificate suitable for framing, please contact ABA Member Services. Be sure to indicate the name of the credential, and include your transcript showing completion of all required courses. The fee for each certificate is $20. Expedited and/or international shipping is available at an additional cost.

​Additional Questions? Please contact for more information.