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Written Communication Suite

This suite of three courses* explores keys to crafting effective written communications, helpful for delivering good customer service and for building workplace relationships. Completing this suite provides tips for writing clearly for different audiences. Concise, impactful lessons can be applied on the job immediately.

Duration: Approximately 20 minutes
Created: November 2017


*Only available as a suite

  • Clarity in Writing
    Guides you through crafting quality writing using a three-part approach. Ensure your written communications are easy to follow, error-free, and on-point. Discover tactics for ensuring an appropriate combination of words is used to avoid misinterpretation.
  • Effective Email Communication
    Guides you through writing business-appropriate emails. Learn best practices for writing emails to work audiences.
  • Writing for Your Audience
    Guides you through writing for different audiences. Learn how to use clear language, with minimal use of bank jargon and acronyms, and develop a friendly and professional tone.


For Professional Skills. Branch and administrative office staff, call center staff, tellers, new hires, and anyone who may interact with customers.

Course Credits

ABA Certificates: This suite will apply to the following ABA Certificates:


Questions? Please contact for more information.



Purchase for a Team
To license this course to your bank for multiple learners, please contact ABA Training.​


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