Effective Written Communication

Offers techniques and tools on how to write clearly and competently for business professionals. Illustrates how to plan, write, revise, and polish writing in a systematic way, and includes examples and hands-on exercises on various types of written communication.

Updated and Re-versioned: Apr. 2016

Learning Objectives

After completing this course, students will be able to:
  • Plan for a written document
  • Draft a document that achieves a planned objective
  • Revise a document to maximize clarity and conciseness
  • Choose a format that is appropriate to the content and to the audience​ ​​


Anyone who writes business correspondence such as letters to customers, memos, faxes, or e-mail messages.

Course Credits

ABA Certificates​: This course applies to the following ABA Certificates:

Questions? Please contact training@aba.com for more information.

 Course Expiring


This course is no longer available for individual enrollments.

If you are already registered for this course or are registered through a certificate, you will have until January 2019 to complete it.

Check out our re-imagined course, Written Communication.​


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