Effective Telephone Communication


Covers fundamental skills and techniques to use the telephone and cell phone professionally. Emphasizes the importance of the telephone as a technology tool, and provides practical guidelines and practices for its effective use in common business settings.

Updated and Re-versioned: Apr. 2016

Learning Objectives

After completing this course, students will be able to:
  • Explain the four phases of the call process
  • Operate common telephone technology tools properly

Audience

Branch and administrative office staff who answer calls or who make calls to customers and other bank staff. This course is appropriate for call-center staff as an introduction to telephone skills.

Course Credits


ABA Certificates​: This course applies to the following ABA Certificates:
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Questions? Please contact training@aba.com for more information.
 

 Course Expiring

 

This course is no longer available for individual enrollments.

If you are already registered for this course or are registered through a certificate, you will have until January 2019 to complete it.

Check out our re-imagined course, Verbal Communication​.

 

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