Referring Insurance and Annuity Clients

Explains the purpose of the FDCPA, the protections for consumers and requirements on creditors under the Telephone Consumer Protection Act, what verbal and nonverbal actions the debt collector is permitted and not permitted to take, and the recourse debtors have against a debt collector for violating the law.

Re-versioned: Apr. 2016​​​​

Learning Objectives

After completing this course, students will be able to:
  • Describe how insurance and annuities products and services address a client's financial needs
  • Describe the common types and features of insurance and annuity products offered through banks
  • Identify the client characteristics that indicate a need for an insurance or annuity product
  • Use the Effective Referral Model to make referrals to bank-designated, licensed staff


Bank personnel who have the opportunity to refer customers to designated, licensed insurance sellers in a bank.

Note: The Effective Client Referrals course must be taken at least once before taking this course. ​​​

​Questions? Please contact for more information.

 Benefits of Self-Paced Training

  • Ultimate flexibility
  • Quizzes to support learning
  • Mobile format available

 Registration & Pricing


Individual Purchase:
ABA Member • $95
Non-Member • $130

Purchase for a Team:
To license this course to your bank for multiple learners, please contact ABA Training.


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