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Mortgage Customer Counseling and Prequalification

Describes mortgage counseling and the type of information and techniques to improve communication between the MLO and customer. Reviews mortgage counseling from the transaction-oriented and mortgage program-oriented perspectives. Explains critical areas of review for each step in the prequalification process.

Updated: April 2017
Re-versioned: July 2016
Reviewed: June 2019 (no changes necessary)

What You'll Learn

After completing this course, students will be able to:

  • Define mortgage counseling and describe the techniques used in a session with a customer
  • Recognize your customer's key indicators to understand the customer needs profile
  • Match mortgage financing options to meet customer needs
  • Prequalify a customer for mortgage programs using an outline and calculations


All bank Mortgage loan originators (MLOs) who have completed the federal and state requirements for mortgage originators.

Note: Only MLOs can prequalify customers for a mortgage and take mortgage applications. The CFPB's Loan Originator Rule greatly expands the S.A.F.E. Act definition of "loan originator" and requires certain loan origination activities be performed only by loan originators.

Course Credits

ABA Certificates​: This course applies to the ​Residential Mortgage Lender Certificate​.

​Questions? Please contact for more information.​​​



Purchase for a Team
To license this course to your bank for multiple learners, please contact ABA Training.


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