Managing Change

Teaches leadership strategies to approach change. Covers communication skills to apply them to a four-step change communication process and manage the impact of change. Provides ways to identify reactions to change and address them effectively. Covers how to gain commitment from others to support change and to take action.

Re-versioned: Nov 2016

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Distinguish between change and transition
  • Identify seven typical effects of change
  • Describe the primary reactions employees have to change events
  • Examine the three stages of change
  • Identify possible reactions to each stage of change
  • Identify the seven strategies to demonstrate change leadership
  • Identify the influence and action you can take in change situations
  • Describe the key elements of effective communication
  • Identify the four steps to communicating change effectively
  • Describe the impact of the four-step communication approach on a change event


Any employee who is leading a group in a changing environment.

Course Credits

ABA Certificates​: This course applies to the following ABA Certificates:

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Questions? Please contact for more information.

 Benefits of Self-Paced Training

  • Ultimate flexibility
  • Quizzes to support learning
  • Mobile format available

 Registration & Pricing


Individual Purchase:
ABA Member • $95
Non-Member • $130

Purchase for a Team:
To license this course to your bank for multiple learners, please contact ABA Training.


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