Leveraging the Benefits of a Diverse Workforce


Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity.

Updated: May 2017
Re-versioned: July 2016

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Recognize the business case for diversity
  • Define the management practices that support diversity in the workplace
  • Explain the difference between diversity vs. stereotypes
  • Apply the five-step process for handling diversity conflict resolution

​Audience

For managers, supervisors, and all employees in leadership positions.

Course Credits


ABA Certificates​: This course applies to the following ABA Certificates:

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​Questions? Please contact training@aba.com for more information.
 

 Benefits of Self-Paced Training

 
  • Ultimate flexibility
  • Quizzes to support learning
  • Mobile format available
 

 Registration & Pricing

 

Individual Purchase:
ABA Member • $95
Non-Member • $130

Purchase for a Team:
To license this course to your bank for multiple learners, please contact ABA Training.

 

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