Essentials of Workplace Conduct


Explores the four principles that guide appropriate actions to take in unfamiliar situations. Explains how appearance can have a great impact on how others perceive you, and addresses etiquette factors in the work environment and in offsite work situations.

Refreshed and Re-versioned: June 2016

Learning Objectives

After completing this course, students will be able to:
  • Define the four guiding principles of business etiquette
  • Introduce yourself or others appropriately to reflect professional hierarchy 
  • Describe professional dress code and the effect of not following the code 
  • Explain how workplace behavior can affect others 
  • Explain the rules of business etiquette to work situations out of the office 

Audience

Bank personnel in the branch and administrative office environments.

Course Credits


ABA Certificates​: This course applies to the following ABA Certificates:
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​Questions? Please contact training@aba.com for more information.
 

 Benefits of Self-Paced Training

 
  • Ultimate flexibility
  • Quizzes to support learning
  • Mobile format available
 

 Registration & Pricing

 

Individual Purchase:
ABA Member • $95
Non-Member • $130

Purchase for a Team:
To license this course to your bank for multiple learners, please contact ABA Training.

 

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