Dealing Effectively with Co-Workers

Focuses on the behaviors of and interactions between co-workers, and teaches methods to improve working relationships with difficult co-workers. This course introduces the characteristics of the four behavioral (base preference) groups, and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients.

Re-versioned: June 2016

What You'll Learn

After successfully completing this course, you will be able to:

  • Identify elements that contribute to individual perspective
  • Describe how perspective drives actions and behaviors
  • Describe how behavior choices impact the work environment
  • Describe the characteristics and behaviors of the four base preference groups
  • Explain the differences found in the same base preference group
  • Describe how to look at things from a different perspective
  • Describe the benefits and challenges of working with behavioral opposites
  • Use the five steps to enhance the working relationship with a difficult co-worker
  • Describe the benefits of focusing on what someone else finds important


Bank personnel at all levels.

Course Credits

ABA Certificates​: This course applies to the following ABA Certificates:

Questions? Please contact for more information.




Purchase for a Team
To license this course to your bank for multiple learners, please contact ABA Training.​


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