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Consumer Loan Process

Guides you through using the three-step consumer lending process, including customer service and regulatory considerations. Discover how to take a complete and accurate application, as well as evaluate the borrower's ability and willingness to repay a loan. Explore best practices for communicating the loan decision and next steps.

Duration: Approximately 20 minutes
Created: January 2018

What You'll Learn

After successfully completing the course, you will be able to:

  • Examine the consumer lending process
  • Describe the application step
  • Describe the decisioning step
  • Explain how to communicate the lending decision to your customer


Any bank personnel with little or no experience in consumer lending.

Course Credits

ABA Certificates: This course applies to the following certificates as part of the Fundamentals of Consumer Lending Suite:


Questions? Please contact for more information.




Suite Savings!
This course is also available as part of the Fundamentals of Consumer Lending Suite.​

Purchase for a Team
To license this course to your bank for multiple learners, please contact ABA Training.​


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