Coaching for Success


Prepares managers and mentors with the knowledge and skills to have effective coaching dialogues. Teaches how to recognize coaching opportunities and to provide performance feedback.  Provides coaching dialogue examples for skills practice exercises.

Re-versioned: Mar. 2016

Reviewed: Aug. 2014
(Reviewed for updates, but no changes were made.)

Learning Obj​​​​ectives

After completing this course, students will be able to:
  • Differentiate coaching, by goals and methodology, from corrective feedback
  • Recognize a coaching opportunity
  • Describe resources and processes that your employer provides in support of coaching
  • Prepare a plan for a coaching session
  • Demonstrate listening skills appropriate to a coaching dialogue
  • Perform a coaching dialogue


Bank personnel responsible for coaching others with or without a reporting relationship. This could include managers, supervisors, team leaders and mentors.

Course Credits

ABA Certificates​: This course applies to the following ABA Certificates:

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​Questions?  Please contact for more information.

 Course Expiring


This course is no longer available for individual enrollments.

If you are already registered for this course or are registered through a certificate, you will have until January 2019 to complete it.

Check out our re-imagined course, Coaching.​


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