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Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) for Compliance Professionals

Provides a definition of an unfair act or practice, and explores cases of unfair and deceptive credit under UDAAP and unfair debt collection under the Fair Debt Collection Practices Act. Explains the enforcement actions used by the CFPB and proactive steps to prevent UDAAP claims. 

Updated: July 2018

What You'll Learn

After completing this course, students will be able to:

  • Describe the background of UDAAP
  • Recognize unfair, deceptive, and abusive acts or practices
  • Identify the elements that make a practice unfair, deceptive, or abusive
  • Identify proactive steps that you can take to avoid UDAAP violations
  • Explain how you can help your bank avoid UDAAP claims


Compliance professionals including compliance managers, officers, and other compliance team members whose primary role is within the compliance function at their financial institution; bank examiners, bank regulators, auditors and lending compliance professionals.

Course Credits

ABA Professional Certifications: 2.25 CERP, CRCM

ABA Certificates: This course applies to the ABA Certificate in Deposit Compliance and the ABA Certificate in Lending Compliance.

Your Instructor

Meg Sczyrba, CRCM, CRP
UDAAP Program Manager,
Regulatory Compliance Risk Management
Wells Fargo & Co.

Sczyrba writes UDAAP policy and develops training for Wells Fargo. She previously worked for Infosys, PayPal, WaMu, Union Bank of California, US Bank, and as a compliance consultant. She chairs the ABA Compliance School Board and the ABA Compliance Magazine Board. Sczyrba was honored in 2011 with the ABA Distinguished Service Award.​​​​​

​Questions? Please contact ABA Training​ for more information.



Purchase for a Team
To license this course to your bank for multiple learners, please contact ABA Training.​


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