Incident Management and Resilience

Provides an overview of the risk considerations related to an organization's ability to plan for and recover from events that could have negative effects on its ability to continue offering products and services. Also includes a perspective on the current regulatory expectations.

Learning Objectives

After completing this course, students will be able to:

  • Identify the scope of an Incident Management and Resilience program
  • Explain the current regulatory environment
  • Describe roles and responsibilities across the organization
  • How to assess and prioritize risks
  • How to develop and test a continuity plan


Risk and internal audit professionals; third-party service providers and state/federal examiners; first-line risk and operations managers with responsibilities for operational risk management, including implementing, managing, monitoring, reporting, auditing and/or supporting an effective operational risk management program, policies and procedures.

Course Credits

ICB Certifications: 1.25 CFSSP, CSOP​

ABA Certificates​: This course applies to the ABA Certificate in Operational Risk Management

Your Instructor

Paul Smocer
President, Smocer Consulting Services, LLC

Paul Smocer has over 40 years of experience in information technology risk management, internal audit, and regulatory compliance within the financial services industry. He has held roles as a chief information security officer, SVP of technology risk management, SVP of IT audit and chief auditor, among others. Paul served on the Financial Services Sector Coordinating Council for Critical Infrastructure Protection and Homeland Security. His most recent role was as the President of BITS, the technology policy division of the Financial Services Roundtable. He was named as one of the "Top 5 Influential IT Security Thinkers" by SC Magazine, a magazine for IT security professionals.


​Questions? Please contact ABA Training​ for more information.

 Registration & Pricing


Individual Purchase
ABA Member • $275
Non-Member • $375

Purchase for a Team
To license this course to your bank for multiple learners, please contact ABA Training.


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