ABA Supervisor Certificate

An overview of critical supervisory skills, including hiring, performance management, coaching, rewards and recognition, corrective action, managing employee relations and managing change. Today's supervisor must not only be proficient in bank specific areas but also needs to be confident in their approach to hiring and supervising staff.

Learning Objectives

  • Select the most qualified candidate for the job
  • Describe the importance of ethical practices in banking
  • Identify the major strategies for managing employee relations
  • Explain the need for employee corrective action and plan appropriate steps for corrective counseling
  • Explain the change process and what actions to take to manage change

Audience

New and potential first level supervisors.

Course Credits

ABA Certificates: Participants who successfully complete this course and complete either Banking Fundamentals or Banking Today will receive the ABA Supervisor Certificate.

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For group registrations or more information, please contact training@aba.com.
 

 Course Advantages

 
  • Collaborative​ communities
  • Convenience and flexibility
  • ​Expert instructors
  • Interactive discussions
  • Real-world assignments
 

 Registration & Pricing

 

Facilitated Course
ABA Member  • $750
Nonmember • $950
Bill Me Option

Additional fees and taxes may apply.
 

 Upcoming Dates

 
  • January 8, 2018
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