Telephone Consumer Protection Act (TCPA)


Describes the technology included in an auto-dialer and types of prohibited phone calls. Teaches the FCC interpretation of prior express consent and exceptions to the Telephone Consumer Protection’s (TCPA) prior consent requirements and disclosures. Identifies requirements of the National Do Not Call Registry and distinctions between the TSR and the TCPA.

Created: Feb. 2017

Learning Objectives

After completing this course, students will be able to:

  • Explain the TCPA's coverage, rules, and exemptions
  • Describe the TCPA's consent requirements and their application to calls, ported and reassigned numbers, texts, and faxes 
  • Describe the requirements of the Do Not Call Registry and the differences between the Telemarketing Sales Rule (TSR) and the TCPA

Audience

Marketing, call center, sales and collections staff, as well as any employees responsible for placing any types of calls to customers.

​Course Credits

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​​​Questions? Please contact training@aba.com for more information.​​​
 

 Benefits of Self-Paced Training

 
  • Ultimate flexibility
  • Quizzes to support learning
  • Mobile format available
 

 Frontline Compliance

 
This course is available to ABA Member banks at no cost under a license agreement. Learn more
 

 Registration & Pricing

 

Individual Purchase
ABA Member • $95
Non-Member • $130

 

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