Telephone Consumer Protection Act (TCPA)

Describes the technology included in an auto-dialer and types of prohibited phone calls. Teaches the FCC interpretation of prior express consent and exceptions to the Telephone Consumer Protection’s (TCPA) prior consent requirements and disclosures. Identifies requirements of the National Do Not Call Registry and distinctions between the TSR and the TCPA.

Updated: May 2018

What You'll Learn

After completing this course, students will be able to:

  • Explain the TCPA's coverage, rules, and exemptions
  • Describe the TCPA's consent requirements and their application to calls, ported and reassigned numbers, texts, and faxes 
  • Describe the requirements of the Do Not Call Registry and the differences between the Telemarketing Sales Rule (TSR) and the TCPA

Audience

Marketing, call center, sales and collections staff, as well as any employees responsible for placing any types of calls to customers.

​Course Credits

ABA Professional Certifications: 1​​ CRCM


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​​​Questions? Please contact training@aba.com for more information.​​​
 

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