Reg E Consumer Liability

Describes the different notification requirements when an unauthorized EFT does or does not involve an access device. Explores the extent of the customer’s liability depending on when the bank is notified of the error, and how to recognize and differentiate between an unauthorized transactions as opposed to one that is authorized and not eligible for Regulation E error resolution protections.

Reviewed: March 2018 (No changes necessary)

Learning Objectives

After completing this course, students will be able to:

  • Describe an unauthorized transaction
  • Explain a consumer's responsibility when reporting an unauthorized transaction


Back office personnel responsible for resolving Reg E claims, branch personnel, call center personnel.

​Course Credits









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 Benefits of Self-Paced Training

  • Ultimate flexibility
  • Quizzes to support learning
  • Mobile format available

 Frontline Compliance

This course is available to ABA Member banks at no cost under a license agreement. Learn more

 Registration & Pricing


ABA Member • $55
Non-Member • $75


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