Privacy for Customer Contact Personnel

Provides a broad overview of privacy laws impacting consumers, including the Right to Financial Privacy Act and the Fair Credit Reporting Act, with a deeper look at Regulation P. Discusses the privacy issues, including opt-out, consumer vs. customer and how to answer consumer questions about their privacy rights.

Reviewed: March 2018 (no changes necessary)

Learning Objectives

After completing this course, students will be able to:

  • Define privacy
  • Explain the purpose and function of three key consumer privacy laws
  • Describe the privacy rules for financial institutions     


Employee with customer contact in a financial institution.​​

​Course Credits


​Questions? Please contact for more information.

 Benefits of Self-Paced Training

  • Ultimate flexibility
  • Quizzes to support learning
  • Mobile format available

 Frontline Compliance

This course is available to ABA Member banks at no cost under a license agreement. Learn more

 Registration & Pricing


ABA Member • $55
Non-Member • $75


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