Privacy for Customer Contact Personnel


Provides a broad overview of privacy laws impacting consumers, including the Right to Financial Privacy Act and the Fair Credit Reporting Act, with a deeper look at Regulation P. Discusses the privacy issues, including opt-out, consumer vs. customer and how to answer consumer questions about their privacy rights.

Reviewed: March 2017 (no updates)

Learning Objectives

After completing this course, students will be able to:

  • Define privacy
  • Explain the purpose and function of three key consumer privacy laws
  • Describe the privacy rules for financial institutions     

Audience

Employee with customer contact in a financial institution.​​

​Course Credits

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​Questions? Please contact training@aba.com for more information.
 

 Benefits of Self-Paced Training

 
  • Ultimate flexibility
  • Quizzes to support learning
  • Mobile format available
 

 Frontline Compliance

 
This course is available to ABA Member banks at no cost under a license agreement. Learn more
 

 Registration & Pricing

 

ABA Member • $55
Non-Member • $75

 

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