Mortgage Servicing: Payment Crediting and Periodic Statements

Provides an understanding of payment posting requirements, rules related to handling partial and conforming payments, and payoff statement requirements. Describes information the periodic statement must contain related to payments, fees, transactions, contact information for the servicer and housing counselors, and statement timing, form, and content requirements.

Created: Sept. 2017

Learning Objectives

After completing this course, students will be able to:

  • Explain the requirements for prompt crediting of payments, partial payments, and payoff requests
  • Describe periodic statement requirements for special circumstances 
  • Describe the content of a periodic statement
  • Explain when periodic statements are required and the coupon book exemption


Anyone performing duties in consumer mortgage servicing areas who generate periodic statements and coupon books, and those responsible for payment processing.

​Course Credits



​Questions? Please contact for more information.​​

 Benefits of Self-Paced Training

  • Ultimate flexibility
  • Quizzes to support learning
  • Mobile format available

 Frontline Compliance

This course is available to ABA Member banks at no cost under a license agreement. Learn more

 Registration & Pricing


Individual Purchase
ABA Member • $95
Non-Member • $130


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