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Mortgage Servicing: Loss Mitigation

Covers the conditions for a loss mitigation application receipt and obligations of forbearance and repayment plans, and the requirements for providing a notice of complete application and denial circumstances. Identifies how a determination notice is used for a loss mitigation offer, conditions for acceptance or rejection, and conditional non-home options.

Updated: June 2019

What You'll Learn

After completing this course, students will be able to:

  • Identify when loss mitigation rules apply
  • Describe how a loss mitigation application is reviewed
  • Explain requirements when evaluating loss mitigation applications and loss mitigation offers
  • Describe the timing and content of a determination notice for loss mitigation applications and loss mitigation offers
  • Explain the servicer’s obligation for loan modifications and appeals


Anyone performing duties in consumer mortgage servicing areas who have live contact with borrowers.

​Course Credits



​Questions? Please contact for more information.​​



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