Mortgage Servicing: Error Resolution


Covers the types of errors covered and which errors are not covered, servicer requirements after receiving a notice of error, multiple or additional errors, and requirements for providing information from a borrower and to a borrower. Explores alternative compliance situations and additional servicer response requirements.

Created: Sept. 2017

Learning Objectives

After completing this course, students will be able to:

  • Identify loans and errors that are covered under the error resolution requirements
  • Describe information that must be included in the notice of error and address requirements for submitting the notice
  • Explain servicer requirements after receiving a notice of error

Audience

Anyone performing duties in consumer mortgage servicing areas and have live contact with borrowers.

​Course Credits

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​Questions? Please contact training@aba.com for more information.​​
 

 Benefits of Self-Paced Training

 
  • Ultimate flexibility
  • Quizzes to support learning
  • Mobile format available
 

 Frontline Compliance

 
This course is available to ABA Member banks at no cost under a license agreement. Learn more
 

 Registration & Pricing

 

Individual Purchase
ABA Member • $95
Non-Member • $130

 

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