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Mortgage Servicing: Error Resolution

Covers the types of errors covered and which errors are not covered, servicer requirements after receiving a notice of error, multiple or additional errors, and requirements for providing information from a borrower and to a borrower. Explores alternative compliance situations and additional servicer response requirements.

Updated: June 2019
Created: September 2017

What You'll Learn

After completing this course, students will be able to:

  • Identify loans and errors that are covered under the error resolution requirements
  • Describe information that must be included in the notice of error and address requirements for submitting the notice
  • Explain servicer requirements after receiving a notice of error


Anyone performing duties in consumer mortgage servicing areas and have live contact with borrowers.

​Course Credits



​Questions? Please contact for more information.​​



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