Fair Debt Collection Practices Act

Explains the purpose of the FDCPA, the protections for consumers and requirements on creditors under the Telephone Consumer Protection Act, what verbal and nonverbal actions the debt collector is permitted and not permitted to take, and the recourse debtors have against a debt collector for violating the law.

Reviewed, but no updates necessary: June 2017
Re-versioned: June 2016

Learning Objectives

After completing this course, students will be able to:

  • Describe the purpose of the FDCPA and the types of debts covered
  • Recognize the debt collection practices prohibited by the FDCPA
  • Describe the purpose of the Telephone Consumer Protection Act as it pertains to debt collection
  • Explore unfair debt collection practices


Any bank staff involved in collections, including individuals involved in calling consumers about overdrafts, even though they are not designated as "collectors."

​Course Credits



​Questions? Please contact training@aba.com for more information.

 Benefits of Self-Paced Training

  • Ultimate flexibility
  • Quizzes to support learning
  • Mobile format available

 Frontline Compliance

This course is available to ABA Member banks at no cost under a license agreement. Learn more

 Registration & Pricing


ABA Member • $95
Non-Member • $130


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