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BSA/AML: Communicating with Customers about CTRs

Teaches how to explain to customers that the bank is required by law to collect and retain certain records, or make particular reports. Explains how the FinCEN’s educational pamphlet, “Notice to Customers: A CTR Reference Guide” can be used as a resource to help address questions frequently asked by customers.​

Updated: July 2019
Re-versioned: June 2016

What You'll Learn

After completing this course, students will be able to:

  • Answer basic customer questions about the procedures related to Currency Transaction Reporting
  • Describe the purpose of FinCEN’s educational pamphlet, "Notice to Customers: A CTR Reference Guide"


Employees who are responsible for completing Currency Transaction Reports.

​Course Credits

ABA Professional Certifications: 0.5 CFSSP, CRCM, CAFP​

​Questions? Please contact for more information.




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