ADA Interacting with People Who Have Disabilities


Explores
appropriate and practical ways to interrelate with individuals that have mobility, hearing, speech and language impairments, intellectual and developmental disabilities, and blindness or low vision. Explains how to promote successful use of adaptive equipment and technology or support that people with disabilities bring into a bank's premises.

Updated: Jul. 2017

Learning Objectives

After completing this course, students will be able to:

  • List guidelines for effective interactions with people that have mobility, hearing, speech and language impairments, intellectual and developmental disabilities, and blindness or low vision

  • Describe how to promote successful use of adaptive equipment and technology or support that people with disabilities bring into a bank's premises

Audience

Bank employees who interact with customers, vendors, or other bank personnel.​

​Course Credits

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​​Questions? Please contact training@aba.com for more information.​
 

 Benefits of Self-Paced Training

 
  • Ultimate flexibility
  • Quizzes to support learning
  • Mobile format available
 

 Frontline Compliance

 
This course is available to ABA Member banks at no cost under a license agreement. Learn more
 

 Registration & Pricing

 

Individual Purchase
ABA Member • $55
Non-Member • $75

 

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