ABA Universal Banker Certificate

For new Universal Bankers learning to cater to a changing customer mindset by being the single point of contact for walk-in customers and fulfilling sales, service and referral needs. Learn to master multi-faceted job responsibilities, ranging from minimal cash handling and basic transactions to product and service sales, and referrals to other lines of business. The coursework in the certificate ranges from key product knowledge to relationship building, customer service and expert referral skills.

Required Courses

You must complete the following courses: 

The estimated time to complete these 12 courses is approximately 25 hours. Students have access to the curriculum for 1 year from date of purchase. ​​​​​​​​​

*Banking Fundamentals (or Principles of Banking prior to June 2016) may be substituted.​​​​​​​​​​

Questions? Please contact ABA Training for more information.

 Certificate Updates


The course requirements and pricing for this Certificate will be updated in January 2018. 

If you are already registered for the Certificate, you will have until January 2019 to complete the current required work.




Certificate pricing offers all required courses at a discounted rate.

Purchase for a Team:
​To license this certificate to your bank for multiple learners, please contact ABA Training.


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