ABA Customer Service Representative Certificate

Achieve superior performance knowledge, respond to customer needs with a thorough understanding of retail products and services, and resolve customer problems with knowledge of pertinent bank policies and procedures. All CSRs conduct basic banking transactions and cross-sell products and services. Both these skills, along with business ethics, are covered.

Required Courses

You must complete the following courses:

The estimated time to complete these 10 courses is approximately 25 hours. Students have access to the curriculum for 1 year from date of purchase.

*Banking Fundamentals (or Principles of Banking prior to June 2016) may be substituted.​​​​​​​​​

Questions? Please contact ABA Training for more information.

 Certificate Updates


The course requirements and pricing for this Certificate will be updated in January 2018. 

If you are already registered for the Certificate, you will have until January 2019 to complete the current required work.




Certificate pricing offers all required courses at a discounted rate.

Purchase for a Team:
​To license this certificate to your bank for multiple learners, please contact ABA Training.​


 Related Training