ABA Customer Service Representative Certificate

Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections.

By completing the ABA Customer Service Representative Certificate curriculum, you’ll strengthen your ability to provide a quality customer service experience.

Required Courses

You must complete the following courses to earn your certificate:

The estimated time to complete these 42 courses and exercises is approximately 10.5 hours. Students have access to the curriculum for 1 year from date of purchase.

Course Credits

ABA Professional Certifications: 1.5 CAFP, CFSSP, CRCM, CLBB; 1.25 CFMP, CSOP; 1 CCTS, CISP, CRSP, CTFA


Updated: January 2018

 

Questions? Please contact ABA Training for more information.

 

 Purchase

 

Certificate pricing offers all required courses at a discounted rate.

Purchase for a Team

​To license this certificate to your bank for multiple learners, please contact ABA Training.​

 

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