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2003/2004 Study of Consumer Payment Preferences


How do consumers pay today?  How do payment methods vary by venue: in stores, on the Internet, and for bill payments?  How do payments vary by consumer segment?  What can be done to influence these choices?  How do consumers expect their payment choices to change in the next two years?

The 2003/2004 Study of Consumer Payment Preferences addresses these questions and more to profile the current payment landscape and provide insights into the future world of payments. With a sound fact base of primary data drawn from a national consumer survey, this report will enable organizations throughout the payments system to develop their marketing and operational strategies.

This syndicated consumer research study, conducted in conjunction with Dove Consulting, maps the continuing migration from paper to electronic payments. The 2003/2004 study is the third in a series, expanding upon the 1999 and 2001 studies. The study was sponsored by ACI Worldwide, eFunds Corporation and PULSE EFT Association.

This national study provides actionable insights into consumer behavior and preferences across three important payment venues: retail point-of-sale (in stores), Internet purchases, and bill payments. Payment instruments studied include:   

  • Cash
  • Checks
  • P2P payments
  • ACH
  • PIN debit
  • Credit
  • Signature debit
  • Prepaid cards
  • Automatic debit
  • Online bill payment
  • Check conversion
  • Transponders

At a time when financial institutions and the marketplace are looking even more closely at consumer spending habits and methods, 2003/2004 Study of Consumer Payment Preferences offers the data your bank needs to stay competitive in the changing financial landscape.

Release date: December 2003

Click here for a copy of the table of contents (PDF format).
Click here for a copy of the list of figures (PDF format).

Click here for a copy of the index of data tables (PDF format).

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Your comments and questions are very important to us. Please send an email to Benchmarking and Survey Research or call us at 1-800-BANKERS.