Identity Verification & Validation Tools--InstantID® Q&A - LexisNexis®

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Learn more about InstantID Q&A | InstantID Main Page

InstantID® Q&A is an innovative identity authentication tool that employs an interactive knowledge-based query process to verify a customer's identity. Built upon revolutionary analytics and leveraging the vast LexisNexis® database of publicly available data, InstantID® Q&A provides instantaneous identity authentication at the customer contact point, whether it be at account opening in the branch or via a customer service center. It can be easily integrated into any financial institution's operating system.

InstantID® Q&A offers several key features to enhance the bank's authentication processes:

  • Assists with USA PATRIOT Act compliance by authenticating consumer identities and storing transaction histories for auditing purposes.
  • Automates the manual authentication process, resulting in reduced abandon rates and improved customer satisfaction.
  • Speeds up the response time for deployment of time-sensitive applications.
  • RSA® Identity Verification has a proven track record of industry-leading applications in the field of identity verification
  • Advanced question technology applies smart, unique questions and supports multiple question configurations.
  • Support personnel field inbound requests and actively monitor verification performance on a client-by-client basis.


All financial institutions are required to verify the identity of customers in connection with the opening of an account. InstantID® Q&A can be utilized through a secure Web-based portal, through XML integration, and at the point of sale to enhance the authentication process for new account openings and updates, ACH transactions, money transfers, instant credit applications, and high-risk transactions.


  • Reduced fraud losses improve the bank's bottom line.
  • Non-intrusive identification questions resulting in an increase in customer acquisition rates over competitors' solutions.
  • Automation of manual verification processes saves your employees time and reduces operating costs.


For more information on account verification compliance, call ABA's Leslie Callaway at 1-800-BANKERS, ext. 5039.

InstantID Q&A is not a consumer reporting agency as such term is defined in the federal Fair Credit Reporting Act, 15 U.S.C. §1681, et seq. ("FCRA"). InstantID Q&A reports do not constitute consumer reports as such term is defined in the FCRA, and accordingly InstantID Q&A reports may not be used to determine eligibility for credit or for any other purpose provided for in the FCRA.

Questions? Please contact Jackie Lucas for more information.


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 Program Contacts


Corporation for American Banking
Debbie Whiteside
(202) 663-5580

Jerry Sebold
(202) 663-7540​


InstantID Toll Free Line:

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