Midwest Loan Services

Midwest Loan Services provides private-label mortgage subservicing to community banks throughout the United States. Founded in 1992, the company offers a unique customer service approach and industry-leading technologies that help banks retain borrowers, reduce costs and ensure regulatory and operational compliance.

ABA Member Benefits
  • ABA negotiated competitive pricing and industry expertise offer an alternative to servicing in house.
  • Reduce regulatory compliance risk and potential financial penalties.
  • Online oversight tools simplify your compliance with regulatory and CFPB requirements – at no additional cost.
  • Seamless service experience for the borrower including custom branded phone- and Web-based technologies, utilizing Midwest's state-of-the-art platform.
  • Realize the efficiencies made available by process customization and technology integration with your bank’s systems.
  • Promote high levels of customer loyalty and distinguish your bank from competitors with Midwest’s personable, convenient service.
  • Innovative technologies that even the largest subservicing providers do not offer.
  • Gain cost efficiencies that are significantly lower than the cost of servicing residential mortgages in house.
  • Ensure 24-hour access to borrower data, records, files, conversations and written communication.
  • A program that fits the way you work, rather than requiring your model to fit our process.
  • Have complete confidence in the fact that Midwest will never cross-sell your customers.

Subservicing involves so much more than just taking mortgage payments. Midwest is truly the technology leader in residential mortgage subservicing with a complete suite of services to meet all the needs of banks and their residential loan borrowers:

  • Collection and loss mitigation with full GSE and CFPB compliance
  • Private-label residential mortgage subservicing with 24/7 access
  • Online oversight tools to enhance regulatory and procedural compliance
  • Compliance reporting
  • Escrow management
  • Monthly billing
  • Call center operations
  • Integration with Internet and traditional origination systems
  • Fulfillment (underwriting, processing, documents, closing, funding)

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 Company Highlights


Midwest is based in Houghton, Michigan and is a subsidiary of Ann Arbor-based University Bank®. Founded in 1890, University Bank is proud to have been selected as the "Community Bankers of the Year" by the American Banker and is a wholly owned subsidiary of University Bancorp, Inc., which is listed on the OTCQB Stock Exchange under the symbol UNIB.

Questions? Please contact Jerry Sebold for more information.


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Subservicing:  What Every Community Lender Should Know
Tuesday, Nov. 21, 2:00 PM ET
Register today.


Corporation for American Banking
Jerry Sebold

Midwest Loan Services
Jody Zersen
Vice President Business Development
800-262-6574 ext. 4306


Schedule a 15-minute Overview