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ABA eLearning
Self-Paced Online Training
Overview | Course Demos | Course Catalog | Team Training | Learning Extensions | ABA LMS | Frontline Compliance Training
eLearning Team Training
ABA eLearning allows you to purchase a suite of courses in a convenient, low-cost bundle. You can choose a content package specific to a goal, such as increasing your small business lending portfolio, training staff across the organization with important skills to support customer satisfaction and retention, or any combination of courses that will provide employees with the skills to deliver on your bank's referral and cross-sell targets.
You can also take advantage of our complete banking catalog, including access to 7 AIB certificates, which provide a clear path to the acquisition of core skills sets for frontline personnel and new supervisors.
All of our eLearning courses are delivered on a learning platform that allows you to deploy courses, monitor progress and measure results.
Current Highlights Include:
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ABA's eLearning courses on tax and estate planning address the transitional planning issues needed for the current tax year. |
Our referral courses teach staff to identify sales and service opportunities in order to make better qualified referrals. |
Building Trust Expertise
Three levels of courses that will enhance your bank's role as a Trusted Advisor to your high net worth clients through training on key concepts. |
Additional Course Packages
| Small Business Banking Suites |
Courses that focus on the fundamentals of small business banking, relationship selling skills, and assessing credit-worthy borrowers. |
| A "Back to Basics" overview of the banking industry for new hires or those new to banking: product knowledge, customer service and ethical behavior. | |
| AIB Today's Teller | A program designed to simplify new teller training, reduce teller training time and cost, as well as provide your new tellers with a working knowledge of teller fundamentals. |
| Product Knowledge and Sales Skills | Teaches your staff to build and retain profitable customer relationships, develop effective cross-selling skills, and sharpen their sales and service skills. |
| Strengthen your staff's knowledge of key lending principles and lending products, while giving them a better understanding of the application and credit analysis and approval process. | |
| Management and Leadership | Build a structured and consistent training program for managers to include hiring considerations, performance management, rewards and recognition, coaching, and other important skills. |
| Customer Service | Enhance customer interactions and turn them into cross-sell opportunities and to drive bank performance. |
AIB Certificate Packages
| AIB Certificate Packages | Show your bank's commitment to having a highly-trained staff through four specific certificate programs, designed to enhance knowledge and improve directly applicable skills. |
Don't See What You Need?
Whether your training needs are in retail banking, business banking, management skills, sales and service skills, or wealth management and trust, our Relationship Managers will work with you to create the ideal course package to help you develop an effective training program designed to enhance staff performance.
*CTFA (Certified Trust Financial Advisor) certification is offered by The Institute of Certified Bankers (ICB).
Questions? Please contact Jim Edrington at 202-663-5132 for more information.
