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ABA eLearning
Self-Paced Online Training
Overview | Course Demos | Course Catalog | Team Training | Learning Extensions | ABA BankPoint | Frontline Compliance Training
Team Training
Our Content Packages of eLearning courses enable you to purchase a series of related courses in a convenient, low-cost bundle. You can choose a Content Package specific to an area of banking such as consumer lending, or train staff across an organization with important skills such as Customer Service. Or, we can work with you to design a Content Package specific to your needs and goals.
HIGHLIGHT: New Introduction to IRAs course
Our Most Popular Content Packages
- Strengthen your knowledge of key lending principles
- Increase knowledge of lending products so you can better address customer needs
- Better understand the application and credit analysis and approval process
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- Build and retain profitable customer relationships
- Develop effective cross-selling skills
- Sharpen your Business Banking sales and service skills
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- Onboard tellers faster
- Augment your Teller School with a solid overview of teller roles and responsibilities
- Reduce teller training time by 50%
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Additional Course Packages
| Banking Industry Fundamentals |
Provide an overview of the banking industry along with key banking terminology and concepts - ideal for new hires or those new to banking. |
| Trust Advisor Skills |
Enhance your bank's role as a Trusted Advisor to your high net worth clients through training on key concepts such as Building Trust Expertise, Estate Planning, Financial Planning, and more - and meets the pre-certification education requirements for the CTFA designation*. |
| Management and Leadership |
Build a structured and consistent training program for managers to include hiring considerations, rewards and recognition, coaching, ethics and other important topics. |
| Business Banking Skills |
Better understand the Business Banking market and the relationship selling principles necessary to develop and grow profitable client relationships. |
| Customer Service |
Enhance interaction with customers and incorporate effective listening and cross-selling skills to help drive frontline staff performance. |
AIB Certificate Packages
| AIB Certificate Packages |
Show your bank's commitment to having a highly-trained staff through four specific certificate programs, designed to enhance knowledge and improve directly applicable skills. |
Don't See What You Need?
Whether your training needs are in retail banking, business banking, management skills, sales and service skills, or wealth management and trust, our Relationship Managers will work with you to create the ideal course package to help you develop an effective training program designed to enhance staff performance.
*CTFA (Certified Trust Financial Advisor) certification is offered by The Institute of Certified Bankers (ICB).
Questions? Please contact Jim Edrington at 202-663-5132 for more information.
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