| AIB Certificate Curricula |
| Bank Service Provider Certficate Curriculum |
Small Business Banking Certificate Curriculum |
| Bank Teller Certificate Curriculum |
Supervisor Certificate Curriculum |
| Call Center Representative Certificate Curriculum |
Team Leader Certifiicate Curriculum |
| Customer Service Representative Certificate Curriculum |
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| Basic Banking Knowledge |
| Banking Today |
| Fundamental Business Skills |
| Business Etiquette |
Meetings That Work |
| Dealing Effectively with Co-workers |
Presentation Skills |
| Ethical Issues for Bankers |
Telephone Etiquette |
| Managing Time at Work |
Writing Bank Correspondence |
| Management and Leadership |
| Coaching for Success |
Managing Employee Relations |
| Corrective Action |
Performance Management |
| Hiring the Best |
Project Management Fundamentals: Second Edition |
| Improving Productivity |
Rewards and Recognition |
| Managing Change |
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| Regulatory Compliance |
| Americans with Disabilities Act |
| Bank Bribery Act |
| Bank Protection Act |
| Bank Secrecy Act |
| Bank Secrecy Act (BSA) for Lenders |
| Bank Secrecy Act (BSA) for Tellers |
| Community Reinvestment Act (Reg BB) |
| Completing a Currency Transaction Report |
| Credit Card The New Rules |
| Credit Practices Rule (Unfair and Deceptive Acts and Practices (Reg AA)) |
| Deposit-Related Regulations (Reg E and Reg D) for Consumer Lenders |
| Electronic Funds Transfer Act (Reg E) |
| Equal Credit Opportunity Act (Reg B) |
| Expedited Funds Availability Act (Reg CC) ** |
| Extending Credit to Bank Insiders (Reg O) |
| Fair Credit Reporting Act (FCRA) ** |
| Fair Housing Act |
| Fair Lending |
| FDIC Insurance Coverage |
| Flood Disaster Protection Act |
| Home Mortgage Disclosure Act (HMDA) |
| Information Security and Red Flags |
| Office of Foreign Assets Control (OFAC) |
| Privacy for Customer Contact Personnel |
| Real Estate Settlement Procedures Act (RESPA) |
| Regulatory Compliance for Call Center Representatives |
| Regulatory Compliance for Consumer Lenders |
| Regulatory Compliance for Customer Service Representatives |
| Regulatory Compliance for Personal Bankers |
| Regulatory Compliance for Bank Tellers |
| Reserve Requirements for Depository Institutions (Reg D) |
| Serving Your Military Customer |
| Sexual Harassment in the Workplace |
| Sexual Harassment in the Workplace for Managers |
| Truth in Lending Act (Reg Z) |
| Truth in Savings Act (Reg DD) |
| Unlawful Internet Gambling Enforcement Act (UIGEA) (Reg GG) NEW! |
| USA PATRIOT Act |
| Retail Banking |
| Retail Banking Fundamentals |
| Business of Bankcard Overview |
Referring Insurance & Annuities Customers |
| Consumer Credit Products ** |
Referring Mutual Funds & Securities Customers |
| Fundamentals of Consumer Lending |
Referring Trust Customers |
| Fundamentals of Mortgage Lending |
Revitalizing Customer Service: Parts 1 and 2 ** |
| Introduction to Financial Planning Products |
Teller Training Essentials |
| Introduction to IRAs - NEW! |
Understanding Bank Products |
| Personal Tax Return Analysis |
Understanding Financial Planning |
| Retail Banking Sales Skills |
| Building & Retaining Customer Relationships ** |
Introduction to Relationship Selling ** |
| Cross-selling Deposit Products ** |
Profiling Mortgage Prospects |
| Effective Referrals |
Sales Coaching in the Bank |
| Event Based Selling |
Successful Sales Campaigns |
| Introduction to IRAs - NEW! |
Teleconsulting ** |
| Small Business Banking |
| Small Business Banking Fundamentals |
| Credit Products for Small Businesses ** |
Overview of Financial Statements |
| Deposit Products and Services for Small Business Customers ** |
Retirement Products for Small Businesses |
| Fundamentals of Small Business Banking ** |
Small Business Borrowing |
| Introduction to Analyzing Financial Statements ** |
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| Small Business Banking Sales Skills |
| Calling on Small Business Customers ** |
| Relationship Selling to Small Business Customers ** |
| Servicing and Growing Small Business Relationships ** |
| Wealth Management and Trust |
| Introduction to IRAs - NEW! |
| Building Trust Expertise Suite |
| Building Trust Expertise Level 1 |
| Introduction to Estate Planning |
| Introduction to Investment Management |
| Introduction to Trust Administration |
| Building Trust Expertise Level 2 |
| Discretionary Distributions |
Fiduciary Law |
| Estate Planning Overview |
Investments I |
| Estate Planning for Marital Deduction |
Managing Trust Accounts |
| Federal Estate and Gift Taxes |
Retirement Planning |
| Fiduciary Income Tax |
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| Building Trust Expertise Level 3 |
| Estate Planning for Charitable Giving |
Financial Planning Skills |
| Estate Planning for Lifetime Gifts |
Generation Skipping Transfer Tax |
| Estate Planning for the Business Owner |
Investments II |
| Estate Planning Final Case Study |
Life Insurance and Annuities |
| Microsoft Office Courses |
| Microsoft Access 2007: Level 1 |
Microsoft Outlook 2007: Level 1 |
| Microsoft Access 2007: Level 2 |
Microsoft Outlook 2007: Level 2 |
| Microsoft Excel 2007: Level 1 |
Microsoft Outlook 2007: Level 3 |
| Microsoft Excel 2007: Level 2 |
Microsoft Word 2007: Level 1 |
| Microsoft Excel 2007: Level 3 |
Microsoft Word 2007: Level 2 |
| Microsoft PowerPoint 2007: Level 1 |
Microsoft Word 2007: Level 3 |
| Microsoft PowerPoint 2007: Level 2 |
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