| AIB Certificate Curricula |
| Bank Service Provider Certficate Curriculum |
Small Business Banking Certificate Curriculum |
| Bank Teller Certificate Curriculum |
Supervisor Certificate Curriculum |
| Call Center Representative Certificate Curriculum |
Team Leader Certifiicate Curriculum |
| Customer Service Representative Certificate Curriculum |
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| Basic Banking Knowledge |
| Banking Today |
| Fundamental Business Skills |
| Business Etiquette |
Meetings That Work |
| Dealing Effectively with Co-workers |
Presentation Skills |
| Ethical Issues for Bankers |
Telephone Etiquette |
| Managing Time at Work |
Writing Bank Correspondence |
| Management and Leadership |
| Coaching for Success |
Managing Employee Relations |
| Corrective Action |
Performance Management |
| Hiring the Best |
Project Management Fundamentals |
| Improving Productivity |
Rewards and Recognition |
| Managing Change |
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| Regulatory Compliance |
| Americans with Disabilities Act (ADA) - Updated! |
| Bank Bribery Act - Updated! |
| Bank Protection Act - Updated! |
| Bank Secrecy Act (BSA) - Updated! |
| Bank Secrecy Act (BSA) for Tellers |
| Community Reinvestment Act (CRA) - Updated! |
| Completing the Currency Transaction Report |
| Credit Practices Rule (Reg AA) for Consumer Lenders - Updated! |
| Deposit-Related Regulations (Reg E, Reg D) for Consumer Lenders - Updated! |
| Electronic Funds Transfer Act (Reg E) |
| Electronic Funds Transfer Act (Reg E) for Call Center Representatives and Personal Bankers |
| Electronic Funds Transfer Act (Reg E) for Customer Service Representatives |
| Electronic Funds Transfer Act (Reg E) for Tellers |
| Equal Credit Opportunity Act (Reg B) - Updated! |
| Expedited Funds Availability Act (Reg CC) - Updated! |
| Extending Credit to Bank Insiders (Reg O) - Updated! |
| Fair Credit Reporting Act (FCRA) - Updated! |
| Fair Housing Act - Updated! |
| Fair Lending - Updated! |
| FDIC Deposit Insurance - Updated! |
| Flood Disaster Protection Act - Updated! |
| Home Mortgage Disclosure Act (HMDA) -Updated! |
| Information Security and Red Flags -Updated! |
| Office of Foreign Assets Control (OFAC) - Updated! |
| Privacy for Customer Contact Personnel - Updated! |
| Real Estate Settlement Procedures Act (RESPA) |
| Regulatory Compliance for Call Center Representatives |
| Regulatory Compliance for Consumer Lenders |
| Regulatory Compliance for Customer Service Representatives |
| Regulatory Compliance for Personal Bankers |
| Regulatory Compliance for Bank Tellers |
| Reserve Requirements (Reg D) for Depository Institutions - Updated! |
| Serving Your Military Customer - Updated! |
| Sexual Harassment in the Workplace |
| Sexual Harassment in the Workplace for Managers |
| Truth in Lending Act (Reg Z) - Updated! |
| Truth in Savings Act (Reg DD) - Updated! |
| USA PATRIOT Act - Updated! |
| Retail Banking |
| Retail Banking Fundamentals |
| Business of Bankcard Overview |
Referring Mutual Funds & Securities Customers |
| Consumer Credit Products |
Referring Trust Customers |
| Fundamentals of Consumer Lending |
Revitalizing Customer Service |
| Fundamentals of Mortgage Lending |
Teller Training Essentials |
| Introduction to Financial Planning Products |
Understanding Bank Products |
| Personal Tax Return Analysis |
Understanding Financial Planning |
| Referring Insurance & Annuities Customers |
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| Retail Banking Sales Skills |
| Building and Retaining Customer Relationships |
Profiling Mortgage Prospects |
| Cross-selling Deposit Products |
Sales Coaching in the Bank |
| Effective Referrals |
Successful Sales Campaigns |
| Event Based Selling |
Teleconsulting |
| Introduction to Relationship Selling |
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| Small Business Banking |
| Small Business Banking Fundamentals |
| Credit Products for Small Businesses |
Introduction to Analyzing Financial Statements |
| Deposit Products for Small Businesses |
Overview of Financial Statements |
| Fundamentals of Small Business Banking |
Retirement Products for Small Businesses |
| Small Business Banking Sales Skills |
| Calling on Small Business Customers |
| Relationship Selling to Small Business Customers |
| Servicing and Growing Small Business Relationships |
| Wealth Management and Trust |
| Case Studies/Assessments |
| ABA Case Study for Wealth Advisors: The Corporate Executive |
| Building Trust Expertise Level 1 |
| Introduction to Estate Planning |
| Introduction to Investment Management |
| Introduction to Trust Administration |
| Building Trust Expertise Level 2 |
| Discretionary Distributions |
Fiduciary Law |
| Estate Planning Overview |
Investments I |
| Estate Planning for Marital Deduction |
Managing Trust Accounts |
| Federal Estate and Gift Taxes |
Retirement Planning |
| Fiduciary Income Taxes |
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| Building Trust Expertise Level 3 |
| Estate Planning for Charitable Giving |
Financial Planning Skills |
| Estate Planning for Lifetime Gifts |
Generation Skipping Transfer Tax |
| Estate Planning for the Business Owner |
Investments II |
| Estate Planning Final Case Study |
Life Insurance and Annuities |
| Microsoft Office Courses |
| Microsoft Office 2007 |
Microsoft Office 2003 |
| Microsoft Access 2007: Level 1 |
Microsoft Access 2003: Level 1 |
| Microsoft Access 2007: Level 2 |
Microsoft Access 2003: Level 2 |
| Microsoft Excel 2007: Level 1 |
Microsoft Access 2003: Advanced |
| Microsoft Excel 2007: Level 2 |
Microsoft Excel 2003: Level 1 |
| Microsoft Excel 2007: Level 3 |
Microsoft Excel 2003: Level 2 |
| Microsoft Outlook: Level 1 |
Microsoft Excel 2003: Advanced |
| Microsoft Outlook: Level 2 |
Microsoft Outlook 2003: Introduction |
| Microsoft Outlook: Level 3 |
Microsoft Outlook 2003: Advanced |
| Microsoft PowerPoint 2007: Level 1 |
Microsoft PowerPoint 2003: Introduction |
| Microsoft PowerPoint 2007: Level 2 |
Microsoft PowerPoint 2003: Advanced |
| Microsoft Word 2007: Level 1 |
Microsoft Word 2003: Level 1 |
| Microsoft Word 2007: Level 2 |
Microsoft Word 2003: Level 2 |
| Microsoft Word 2007: Level 3 |
Microsoft Word 2003: Advanced |
