Module

Objectives

All About Checks

• Determine if a document presented to you is legal, and if it is completely and properly filled out
• Identify regular features of a check that are not legally required, as well as certain unique features found on some checks
• Recognize special types of checks and how they are generally used
• Explain the basic steps in processing a check.

All About Deposits

• Identify the deposit slips required for various types of accounts
• Determine if a deposit slip is filled out correctly and completely
• Recognize "Exact Amount" and "Change Back" deposits.

Balancing

• Explain the steps in the balancing process
• Determine if your drawer is balanced or not
• Know what to do if you are over or short.

Check Cashing Process

• Factors to be considered in making decisions to cash
• Types of endorsements for check cashing
• The importance of knowing and following bank policy and procedures
• When to refer check-cashing situations for supervisory approval.

Counting Money

• Arrange and count currency using a prescribed method of counting
• Strap currency and roll coins in the proper amounts
• Set up cash drawers.

Currency and Coins

• Correctly identify features of genuine currency
• Detect features of counterfeit currency
• Explain the requirements for obtaining full value of mutilated currency.

Endorsements

• Define the most common types of check endorsements used by individuals and businesses
• Identify the types of endorsements acceptable and not acceptable for check cashing and check deposit purposes
• Recognize several other types of endorsements and those that require supervisory approval for check cashing
• Correctly handle several problems with endorsements.

Fraud

• Identify fraudulent and counterfeit checks
• Avoid losses from common check and cash related schemes directed at financial institutions and their customers.

Importance of Identification

• Understand how identification procedures protect you and the bank
• Explain acceptable forms of identification for check-cashing purposes
• Recognize unacceptable forms of identification
• Describe situations in which two forms of identification are required.

Payment Processing

• Identify which consumer loan products feature fixed payments and which involve variable payments
• Recognize regular loan payment situations, when partial or additional payments are acceptable, and when late payments are required
• Offer alternative payment options, such as ATM, Automatic Deductions and Online Banking.

Robbery

• Describe the importance of practicing certain skills needed to help prevent a robbery
• Act appropriately during a robbery if you are the victim
• List the procedures to be followed after a robbery.

Savings Withdrawals

• Identify requirements for properly completing a savings withdrawal
• Describe precautions to be taken when processing a savings withdrawal.

Your Role as a Teller

• Explain how to provide consistent quality customer service
• Define the role of a Teller
• Identify the elements of good customer relations and quality service.