ABA Telephone Briefing/Webcast*
Recent advances in financial self-service and branch technology, like deposit automation, virtual tellers and self-scheduling, combined with significant consumer adoption of expanded self-service functionality are providing many advantages to banks, including reduced costs and improved operational efficiencies, enhanced customer service, cross-sell growth and market differentiation.
This recording of the live, 90-minute telephone briefing/Webcast held on November 7, 2012 will highlight the very latest developments in financial self-service and branch transformation technology and how Community Banks can leverage them to enhance profitability and customer service while differentiating their brand in a very competitive marketplace.
| Program Date |
Audio Recording Now Available |
| Per Site Fees** |
$225 ABA Member/Service Member • $355 Non-Member |
| Registration |
Not Applicable |
| Audio Recording |
Purchase Online (PDF)
Please note recordings are not eligible for CPE for CPA credits. |
| Credits |
This recording has been approved for 2.0 CFMP continuing education credits.
The Institute of Certified Bankers (ICB) is dedicated to promoting the highest standards of performance and ethics within the financial services industry. |
Topics:
- Gain a clear understanding of the latest developments in Self & Assisted service technology for branch networks such as Teller automation, Virtual tellers, self- service kiosks & appointment scheduling
- Learn how leveraging Branch Transformation solutions can reduce costs, improve operational efficiencies & strengthen customer satisfaction
- See how Branch Transformation roadmaps focused around Assisted Service can deliver high quality staff, customer interaction and differentiate your brand.
Speakers:
- Dan Miller, Branch Transformation Specialist, NCR Corporation, Milwaukee, WI
- Martin Shires, Global Branch Transformation Marketing Manager, NCR Corporation, Dundee, Scotland, UK
- Ben Benack, Vice President/Marketing, Dollar Bank, Federal Savings Bank, Pittsburgh, PA
Who Should Attend?
- Senior Bank Managers
- Compliance Officers and Managers
- Retail Operations Managers
- Retail Bankers
- Retail Service/Training and Client Experience
- Retail Channel Sales
- Retail Marketing
- Client Satisfaction/Loyalty
- Channel Management
- Branch Real Estate
*ABA's Telephone Briefings include reference materials and telephone audio. Telephone/Streaming/Webcast Briefings include reference materials, telephone audio, and simultaneous webcast presentation (requires 56K or faster with JavaScript and cookies enabled in the browser, i.e., Microsoft Internet Explorer 4.0 or later, or Netscape 4.7X).
**Each site license (registration fee) entitles you to one connection (when there is a simultaneous webcast presentation) where an unlimited number of listeners can participate.
Any transmission, retransmission or republishing of the audio or Web portions of this briefing is strictly prohibited.