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Delivering Sales Excellence for Retail Bankers
This highly effective course ensures your staff can:
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Plan for success
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Open dialogue with clients
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Evaluate and identify needs/potential cross-selling opportunities
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Present solutions that match needs
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Respond to questions/objections
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Close and follow-up
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Earn credits toward ICB certifications
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Continue their education with self-paced online courses
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Deliver the best service to your customers
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Help you grow your business
Click here if you would like more information
Click here to see the benefits of ABA Professional Development In-bank Training
Qualified Tellers are Key to a Bank's Growth
Your frontline staff takes on an increasingly important role not only through servicing your customers, but also cross-selling an ever-increasing array of bank products and services. The Wall Street Journal recently published an article outlining the changing role of the bank teller position and increased demand for greater qualifications and training in support of their enhanced sales and service job functions.
Because the position of bank teller has transformed from a mechanical front-line job into a troubleshooting and marketing role, filling these positions can demand a greater investment in talent and training. Hiring from outside of the banking industry means that banks now compete with all retailers to find qualified and promising staff. Becoming the employer of choice is important to attract the right people. Managing your onboarding talent and ensuring current employees have the right skills will ensure your bank's success.
ABA Professional Development can deliver the tailored teller training and other solutions that enhance the skills necessary to cross-sell and build relationships which are so critical to your success in both retail and business banking. Delivering Sales Excellence for Retail Bankers and Delivering Sales Excellence for Business Bankers are presented in your bank, at your convenience, and tailored to your products, sales and service philosophy. Additionally, ABA Professional Development offers a number of frontline certification programs specifically oriented towards frontline staff - as a powerful and cost-effective means to build the knowledge and skills of your staff - and enhance your talent development efforts.
» View Brochure on Delivering Sales Excellence for Retail Bankers pdf
Related Offerings
Bank Teller Certificate pdf
Marketing Conference
Retail Certifications
Questions? Please contact Jim Edrington or call 202-663-5490 for more information.
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