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AIB Call Center Representative Certificate

Call Center Representatives process inbound calls and perform other telemarketing duties as necessary.  Call Center Representatives are responsible for identifying and handling customer inquiries in a prompt and courteous fashion.  Representatives often sell and cross-sell deposit and credit products and services as well as open accounts for retail customers.

The curriculum for the AIB Call Center Representative Certificate addresses the knowledge and skills necessary to become a superior Call Center Representative.  In addition to fundamental understanding of banking and banking regulations affecting the position, the required courses emphasize telephone skills, product knowledge, sales and customer service. 

Required Courses

You must complete the following courses.  You can download the PDF of requirements here.

• AIB Banking Today*
• AIB Cross-Selling Deposit Products
• AIB Dealing Effectively with Co-Workers
• AIB Effective Referrals
• AIB Ethical Issues for Bankers
• AIB Introduction to Relationship Selling
• AIB Regulatory Compliance for Call Center Representatives
• AIB Revitalizing Customer Service
• AIB Teleconsulting
• AIB Telephone Etiquette
• AIB Understanding Bank Products

* or equivalent experience

Questions? Please contact Jason Radlinger for more information.