Course List | ABA Member Registration | Non-Member Registration
Regulatory Compliance for Customer Service Representative Curriculum covers the regulations that affect most Customer Service Representatives in financial institutions. Effective Customer Service Representative must demonstrate a thorough knowledge of the regulations that affect bank policies and procedures and this curriculum will provide a thorough understanding of these regulations.
| Price |
$160 Nonmembers / $125 Members |
| ABA Frontline Compliance |
This course is available to ABA Member banks at no cost under a license agreement. Learn more. |
| Course Credits |
AIB: 0.50 ; ICB: 0 |
| Prerequisites |
None |
| Required Software |
None |
| Optional Software |
Adobe Acrobat Reader and RealPlayer |
The courses included in Regulatory Compliance for Customer Service Representatives Curriculum are:
- Americans with Disabilities Act
- Bank Protection Act
- Bank Secrecy Act
- Community Reinvestment Act (Reg BB)
- Electronic Funds Transfer Act (Reg E)
- Expedited Funds Availability Act (Reg CC)
- Information Security and Red Flags
- Office of Foreign Asset Control (OFAC)
- Privacy for Customer Contact Personnel
- Reserve Requirements of Depository Institutions (Reg D)
- Truth in Savings Act (Reg DD)
- USA PATRIOT Act