Reinventing the Branch Model and
Customer Experience
Banks of all sizes are rethinking the role of the branch. Come learn key trends as bankers highlight how they have transformed their branch strategies with positive results. Gain new ideas on customer communication, customer service and culture.

Accelerating Small Business Lending Growth
In a low-rate environment, small business customers are the sweet spot for community bankers. Learn ways to better utilize your available resources to improve your bank’s strategy to succeed in this market.

Transforming Your Payments Capabilities to Meet Your Customers’ Expectations
As the physical and digital worlds converge and connected devices become commerce devices, consumers want to make payments from any location—in the store, on their phone or at their computer. Explore how you can enhance customer service through new touch points and expand services tied to mobile payments to deliver greater revenue.

The Changing Capital Equation for
Community Banks
Regulatory changes will soon require stress testing as part of capital planning. Stress testing does not have to be complex or sophisticated, but it must match your organization’s business and risk management models. Hear from industry experts about raising new capital and capital planning, with particular attention to the impact of Basel III and the implications for profitability.

A Leadership Lesson From the Stonier-Wharton Program — Achieving Sustainable Results:
The Need for Strategic Agility
Every organization, whether publicly traded or privately held, whether large or small, must balance the need for positive short-term results while achieving long-term objectives. This session compares and contrasts best practices, including the use of analytics, the importance of judgment and critical thinking in longer-term objectives, and the need for agility and adaptability.

Managing Your Relationship with Your Regulator
Creating and maintaining an open, productive and trusting relationship with your bank regulator not only makes good sense, but is crucial in today’s turbulent and challenging times. But how do you go about creating and maintaining that relationship? Hear from bankers with former regulatory experience how best to manage this crucial relationship.

What QM Means for Community Banks
Join the discussion on the latest qualified mortgage rules issuance and the business challenges of QM. Are the rewards worth the risks of lending outside the qualified mortgage definition? What underwriting criteria should be used? Gain insights into managing a profitable mortgage business within the new regulatory constraints.

Build Your Bank’s Social Media Brand
Developing effective social media business strategies and measuring results can be challenging. However, you cannot ignore the power and value that this channel can offer. Learn from community banks that have successfully launched social media how to develop, manage and evaluate a program that advances bank goals, appeals to customers and mitigates risk.