|Monday, June 9, 2014|
- 6:30 pm
||Power Breakfast Sessions (Three Options)|
#1: Online Banking for Everyone: How and Why Leading Banks are Ensuring That People with Disabilities Can Use Their Online Services
-Sponsored by: Deque Systems
Several leading banks have a digital accessibility initiative in place. Why did they do it? What have they accomplished? What were the lessons learned? Join Preety Kumar, CEO of Deque Systems and digital accessibility expert, and Minh Vu, partner at Seyfarth Shaw, LLP and the leader of the Firm’s ADA Title III Specialty Practice Team, for an illuminating Power Breakfast session covering:
- How inaccessible web pages and mobile apps affect users;
- The facts about non-compliance risk and consequences;
- Best practices for developing an accessibility initiative, including monitoring and testing your web content and mobile applications, third party management, and complaint handling;
- Practical steps for establishing a digital accessibility program.
Preety Kumar, CEO of Deque Systems
Minh Vu, Partner, Seyfarth Shaw, LLP
#2: CFPB Examination and Enforcement Trends: Beyond Mortgages -Sponsored by: BuckleySandler LLP
Three years after the Consumer Financial Protection Bureau's entrance into the supervision and enforcement of consumer protection laws, the Bureau continues to rapidly shape the landscape for offering and servicing consumer financial products and services. Bankers and their service providers still consider compliance efforts under the CFPB’s supervision to be one of the most challenging tasks their institutions face. Many retail banks and their service providers have devoted the first half of 2014 to implementing and complying with the new mortgage rules. However, the CFPB has been very active in other areas of consumer financial services in 2013 and 2014, including ancillary products, indirect auto finance, practices related to overdraft services, student lending and servicing, vendor management, and debt collection. Have you heard about the supervisory and enforcement developments in these areas? Are your business practices similar to those who have fallen under the Bureau's scrutiny? Discussion will include:
Recent developments in compliance examinations;
New interpretations and applications of existing consumer protection laws and regulations;
Lessons learned from public enforcement actions by the CFPB;
What common business practices are under CFPB scrutiny.
Andrew L. Sandler, Chairman and Executive Partner, BuckleySandler LLP
Kirk D. Jensen, Partner, BuckleySandler LLP
Andrea K. Mitchell, Partner, BuckleySandler LLP
John C. Redding, Partner, BuckleySandler LLP
#3: The Latest Trends in Vendor Risk Management
-Sponsored by: Fortrex Technologies, Inc.
In recent months the FFIEC, CFPB, OCC and FDIC all have issued regulatory guidance regarding Vendor Risk Management (VRM). Areas such as chain of responsibility, contract negotiation, and subcontractor risk have come to the forefront. Clearly the examiners’ heightened expectations for Vendor Risk Management will become self-evident in your next safety and soundness exam. Is your bank prepared? Are you overwhelmed by the tremendous burden of Vendor Risk Management? Join us for a breakfast discussion of the latest trends in vendor risk management and learn how the industry’s first Compliance Information Exchange helps CEOs, CIOs, CROs, and Vendor Risk Managers efficiently and effectively manage vendor risk while reducing the compliance burden.
J. Michael Edison, Chief Executive Officer, Fortrex Technologies
Tasha Liddell, Vendor Risk Manager, Trustmark National Bank
Continental Breakfast in the Marketplace
||Travel to Next Session|
||General Session: |
QM 2014: You've Threaded the Ability-to-Repay Needle (Or Not): Now What?
A year ago experts walked you through what they believed would be the impacts of the Dodd-Frank rules on mortgage lending from a “macro” housing market view to potential compliance challenges. So, a year later, did those predictions come true? Join us as we check in on what actually have been the impacts of the new mortgage rules now that we’re six months past the implementation date. We’ll discuss: market-related impacts; unintended consequences, if any, and, overall, how have compliance and lending operations managed the implementation. After this overview session, you will have the opportunity to choose from several mortgage compliance sessions which will drill down to specific compliance concerns and how to mitigate those risks.
Jo Ann S. Barefoot, Chief Executive Officer, Jo Ann Barefoot Group
Leonard N. Chanin, Partner, Morrison & Foerster LLP
Bruce W. Schultz, Senior Vice President, Secondary Mortgage, SpiritBank
Cheryl L. Snyder, Senior Vice President, Head Retail Banking, Park National Bank
||Coffee Break in the Marketplace|
||Concurrent Sessions: Series #3 (Seven Options)|
3A: Model Governance: It's Not Just for Quants! Repeated in 4A
This session will provide an overview of model risk management and governance, considering the roles of model validation and governance staff, compliance officers, internal audit, business line managers, and senior staff. Learn about how models are identified, inventoried, assessed, and reviewed on schedule in line with the recent, major supervisory guidance (SR 11-7 / OCC 2011-12).
Michael Dosedel, Senior Vice President and Wells Fargo Home Mortgage Compliance Manager, Wells Fargo Home Mortgage
Smita Chaturvedi, Vice President, Enterprise Risk Management, Comerica Bank
Donna DeMartino, Senior Director, Forensic Technology Services, Global Forensic and Dispute Services, Alvarez & Marsal, LLC
|3B: What You Need to Know About Servicing Repeated in 4B|
The servicing business is rapidly evolving-- from ever changing investor requirements, to new compliance responsibilities and borrower rights, to unfavorable capital treatment for servicing rights. This session will explore the full range of compliance challenges that have evolved since the new rules took effect and how you should address them.
Krista Shonk, Vice President, Mortgage Finance, Senior Regulatory Counsel, American Bankers Association
Linda Gallagher, Managing Director and Global Head of Consumer Protection Practice, Promontory Financial Group
3C: Partners in Preventing Senior Financial Abuse and Exploitation Repeated from 2H
|3D: Emerging Issues in BSA and Fraud Repeated in 4E|
In this session, you will hear from two industry experts who will discuss some of the top emerging issues in the BSA and Fraud environment and provide perspectives on how banks, large and small, should prepare for and manage/mitigate these issues.
Neal P. Barrow, Senior Vice President and Retail/Consumer Compliance, Executive, Bank of America NA
Paul Dougherty, Senior Global Financial Crimes Compliance Executive, Bank of America, NA
Brian J. Wimpling, Senior Vice President, Corporate Compliance - BSA, Capital City Bank
3E: Managing the Compliance Risk of Today's Mortgage Loans Repeated in 4F
Regardless of the type of mortgage lending you do (QM/Non-QM), the ability-to-repay requirement is something that all bankers have to manage carefully. This session will walk you through how to manage the risk presented in your mortgage lending area by outlining leading practices and addressing key issues and risks like:
Prescriptive underwriting standards initiated by 3rd parties;
Impacts within your organization;
Impact on your current loan portfolio;
Long term implications and record retention.
We’ll discuss common pitfalls and ideas to help you avoid them to insure your mortgage lending operations are compliant with the new mortgage requirements.
Christopher T. Spellman, CRCM, Senior Vice President and Corporate Compliance Director, Heartland Financial USA, Inc.
Melissa Downey, Vice President, Senior Compliance Manager, U.S. Bank Consumer Banking Compliance
Jerod Moyer, CRCM, Banker's Compliance Consulting
Elizabeth M. Snyder, CRCM, Associate, Financial Institutions Practice, Plante Moran
|3F: HMDA – Same Song, New Verse Repeated from 1H|
|3G: How Do You Deal With People's Short Term Liquidity Needs? |
Regulatory Issues and Tensions Repeated in 5F
Getting small dollar loans to people, especially those who lack access to or find challenging to manage mainstream small dollar loans has been a perennial and frustrating endeavor. Many people willingly understand, choose, and value options such as pay day loans, direct deposit advance products, and overdraft products, but are there better options that might accommodate their needs, allow them to move up in banking products -- and allow the bank to make a profit and comply with regulators’ expectations? This program will discuss regulatory expectations and concerns with regard to small dollar loan products and explain what the goals and features of small dollar loans might be – without running into compliance headaches.
Nessa E. Feddis, Senior Vice President, Deputy Chief Counsel Consumer Protection and Payments, Center for Regulatory Compliance, American Bankers Association
Jeanne M. Hogarth, Vice President, Policy, Center for Financial Services Innovation
Seated Luncheon Speaker
-Luncheon sponsored by: Wolters Kluwer Financial Services
Steven L. Antonakes, Deputy Director and Associate Director for Supervision, Enforcement, and Fair Lending, Consumer Financial Protection Bureau (CFPB)
| 1:45-2:30 pm
||Dessert Break in the Marketplace |
| 2:30-3:45 pm
||Concurrent Sessions: Series #4 (Eight Options)|
|4A: Model Governance: It's Not Just for Quants! Repeated from 3A|
|4B: What You Need to Know About Servicing Repeated from 3B|
|4C: Legal Risk Repeated in 6F (New!)|
Legal risk has been swept into the operational risk umbrella for tracking, trending and reporting to boards of directors. Join this discussion on regulatory expectations, thoughts and stories from the field on creating processes that work (and don’t work) as you face the conundrum of moving legal risk beyond the exclusive purview of the lawyers and integrating it into your risk profile. Even if legal risk is not currently in your compliance unit’s area of responsibility, this session will still be useful as it is important to understand the legal risks that impact compliance and how to manage them.
Dawn Causey, CRCM, General Counsel, American Bankers Association
Joanne T. Campbell, CRCM, Executive Vice President of Risk Management, Camden National Bank
Holly A. Ford, Risk Management Consulting
|4D: Leading Practices in Debt Collection Repeated in 5D|
The landscape and oversight of debt collection practices are changing with the CFPB’s initiation of the rulemaking process. Although new rules are unlikely to be finalized until sometime in 2015, the regulatory landscape is already changing. From the OCC’s expectations for debt sale “leading practices” to CFPB examinations and enforcement actions, there are strong signals about operational, compliance, and vendor management changes you should consider making now to help you get ahead of the curve. We’ll help you anticipate how your bank’s debt collection process, communication strategies, and oversight of third-party debt collectors may need to change to achieve compliance and operational excellence.
Virginia E. O'Neill, Vice President, Assistant Chief Counsel for Regulatory Compliance, Center for Regulatory Compliance, American Bankers Association
Denise Irene Cross, Senior Receivables Solutions Consultant, LexisNexis Risk Solutions
John L. Culhane, Jr., Partner, Ballard Spahr LLP
Dan Erhard, Senior Director, Associate General Counsel, Legal Loss Mitigation (Litigation), Capital One
|4E: Emerging Issues in BSA and Fraud Repeated from 3D|
|4F: Managing the Compliance Risk of Today's Mortgage Loans Repeated from 3E|
4G: Complaint Management- Small Bank Single session
Our panel of community bankers will discuss how they have met the challenges of complaint management within their own institutions and they will discuss how they have successfully:
Met regulator expectations for a community bank complaint program;
Created a definition of “complaint” that works across the enterprise;
Instituted a formalized complaint tracking program;
Created meaningful board reports;
Cultivated participation in the complaints program from the rest of the bank.
Moderator:Nicole R. Peoples, CRCM
, Vice President and Compliance Manager, Metcalf Bank
Maureen E. Carollo, CRCM, Senior Vice President, BSA Officer and Associate Director of Compliance, Bank SNB, N.A.
Nancy E. Justice, CRCM, Senior Vice President, Compliance, Central Bancompany
Vicki L. Stec, CAMS, CRCM, Senior. Vice President, Compliance and Bank Secrecy Act Officer, Northwest Savings Bank
4H: Lessons Learned from Recent Fair Lending Cases Repeated in 5H
Fair lending continues to be a thorny issue for banks of all sizes. Our panel of legal and banking experts will discuss the most recent fair lending cases from the banking regulatory agencies and the Department of Justice and will offer both legal and practical lessons to be learned from them.
Carl G. Pry, CRCM, CRP, Managing Director, Treliant Risk Advisors
Cara C. James, CRCM, Senior Vice President and Director of Compliance, Arvest Bank
Andrew L. Sandler, Esq., Chairman and Executive Partner, BuckleySandler LLP
||Travel to Next Session|
||Concurrent Sessions: Series #5 (Eight Options)|
5A: CRA Success Stories- Large Bank Single Session
The mechanics of a good CRA program and process create the foundation for a successful performance evaluation. During this session we will discuss common themes that can help you continue to have successful community reinvestment performance even in a changing landscape of new mortgage regulatory requirements, other changes that may be coming, and enhanced community development opportunities provided by the revised interagency CRA questions and answers. This session is designed for large banks.
Stephen M. Cross, Senior Director, Consulting and Advisory Services, Wolters Kluwer Financial Services
Vonda J. Eanes, District Community Affairs Officer (NBE), Office of the Comptroller of the Currency
Amy R. Howcroft, Senior Vice President, Manager CRA Compliance, PNC Bank
Bobbie Salgado, Deputy Vice President, CRA Strategy and Operations, Corporate Social Responsibility, Union Bank, NA
5B: CRA Success Stories- Small Bank Single Session
The mechanics of a good CRA program and process create the foundation for a successful performance evaluation. During this session we will discuss common themes that can help you continue to have successful community reinvestment performance even in a changing landscape of new mortgage regulatory requirements, other changes that may be coming, and enhanced community development opportunities provided by the revised interagency CRA questions and answers. This session is designed for small banks.
Rick Freer, Senior Director, Exam and Compliance Programs, ABA Center for Regulatory Compliance, American Bankers Association
Catherine M. J. Gates, Senior Project Manager, Division of Consumer and Community Affairs, Board of Governors of the Federal Reserve System
Cara L. Quick, CRCM, Vice President, Compliance, First Hope Bank NA
Bonita G. Jones, President, Bonita Jones & Associates, LLC
|5C: Understanding Disparate Impact Risk Repeated in 7F|
Much of the fair lending news during the past year has involved non-mortgage loans. In this session panelists will discuss current fair lending issues for non-mortgage lending including indirect auto lending, credit cards, consumer loans and student loans. The discussion will include disparate impact analyses and the use of proxies as well as practical advice about:
• whether to proactively remediate loans,
• conduct fair lending look backs and
• how to proactively handle fair lending issues in non-mortgage portfolios.
Sharri L. Logsdon, Compliance Executive, Consumer and Business, Regions Financial Corporation
Marsha Courchane, CRE, Ph.D., Vice President and Practice Leader, Financial Economics, Charles River Associates
Kirk D. Jensen, Partner, BuckleySandler LLP
Daniel D. Soto, CAMS, Chief Compliance Officer, Ally Financial Inc.,
|5D: Leading Practices in Debt Collection Repeated from 4D|
|5E: Complaint Management- Large Bank Single Session|
Complaint management becomes more important every year for large financial institutions. Since the CFPB solicits complaints from the public, it’s important to cultivate information from your own customers before they complain to regulatory agencies. Our panel of large bank experts will drill down into complaints management and discuss how they have successfully established a program within their own banks. We will focus also on how technology can improve the quality and efficiency of complaint data collection, resolution and reporting.
Lyn Farrell, Managing Director, Treliant Risk Advisors LLC
William E. Askew, Senior Executive Vice President, Strategic Initiatives and Service Quality, Regions Bank
Lucinda (Cindy) K. Reeves, CRCM, Executive Vice President, Frost Bank
Kathleen (Kat) Sanchez, Director, Regulatory Compliance, Treliant Risk Advisors
|5F: How Do You Deal With People's Short Term Liquidity Needs? |
Regulatory Issues and Tensions Repeated from 3G
5G: The Right Tool for the Job: Effective 2nd Line of Defense Compliance Testing
Repeated in 6G
Compliance testing is a key component of an effective compliance management program and when implemented well can be a powerful tool for business line management to understand risk exposure. However, implementing an effective program in today’s increasingly complicated and challenging regulatory and competitive environment is a challenge for all banks, large and small. Session attendees will be able to recognize the impact of evolving regulatory compliance testing expectations, identify essential testing program elements, and describe leading practices for designing, implementing and maintaining effective testing programs.
Sterling W. Hening, CRCM, Vice President, Compliance , Capital One Bank (USA) NA
Bridget J. Phillips, CRCM, CAMS, Group Manager, ERM Compliance Training, Capital One Financial Corp.
Scott H. Pope, CRCM, Senior Director, Compliance Review and Risk Program, First National Bank of Omaha
|5H: Lessons Learned from Recent Fair Lending Cases|
Repeated from 4H
||Reception in the Marketplace|