The Small Business Guide to Corporate Account Takeover

What is Corporate Account Takeover?
Corporate account takeover is a type of fraud where thieves gain access to a business’ finances to make unauthorized transactions, including transferring funds from the company, creating and adding new fake employees to payroll, and stealing sensitive customer information that may not be recoverable.

Corporate account takeover is a growing threat for small businesses. In 2011, seventy two percent of data breach cases affected businesses with 100 employees or less1.  It is important that businesses understand and prepare for this risk.

Cyber thieves target employees through phishing, phone calls, and even social networks. It is common for thieves to send emails posing as a bank, delivery company, court or the Better Business Bureau. Once the email is opened, malware is loaded on the computer which then records login credentials and passcodes and reports them back to the criminals. 

ALERT: Click here to access a January 2013 warning from the Federal Trade Commission (FTC) regarding a fake email purporting to come from the FTC. Opening attachments or links in this email may expose the users' computers to viruses or spyware.
 
Employee Education is Essential, but is Missing the Mark
You and your employees are the first line of defense against corporate account takeover. A strong security program paired with employee education about the warning signs, safe practices, and responses to a suspected takeover are essential to protecting your company and customers.
 
Ninety two percent of respondents to a recent survey indicated employee education of small business employees was effective in reducing the threat of account takeover2.  However, nearly 80 percent of respondents to a small business survey said they had no formal internet security policy, with almost half indicating they provide no internet safety training to employees3.
 
How do I protect myself and my small business?
The best way to protect against corporate account takeover is a strong partnership with your financial institution. Work with your bank to understand security measures needed within the business and to establish safeguards on the accounts that can help the bank identify and prevent unauthorized access to your funds.
 
A shared responsibility between the bank and the business is the most effective way to prevent corporate account takeover. Consider these tips to ensure your business is well prepared:
 
      • Protect your online environment. It is important to protect your cyber environment just as you would your cash and physical location. Do not use unprotected internet connections. Encrypt sensitive data and keep updated virus protections on your computer. Use complex passwords and change them periodically.

      • Partner with your bank to prevent unauthorized transactions.  Talk to your banker about programs that safeguard you from unauthorized transactions. Positive Pay and other services offer call backs, device authentication, multi-person approval processes and batch limits help protect you from fraud.

      • Pay attention to suspicious activity and react quickly. Look out for unexplained account or network activity, pop ups, and suspicious emails. If detected, immediately contact your financial institution, stop all online activity and remove any systems that may have been compromised. Keep records of what happened.

      •  Understand your responsibilities and liabilities. The account agreement with your bank will detail what commercially reasonable security measures are required in your business. It is critical that you understand and implement the security safeguards in the agreement. If you don’t, you could be liable for losses resulting from a takeover. Talk to your banker if you have any questions about your responsibilities.

      • Where should you go for additional information?
        Internet Security Essentials for Business (U.S. Chamber of Commerce)
        Small Biz Cyber Planner (FCC)
        10 Cybersecurity Strategies for Small Business tip sheet (FCC)
        Data Security Made Simpler (Better Business Bureau)
        Sound Business Practices for Businesses to Mitigate Corporate Account Takeover (NACHA – The Electronic Payments Association)

          1Source: VeraCode 2011 fraud survey of small business preparedness
           2 FS-ISAC Account Takeover Task Force survey, 2011
           3 National Cyber Security Alliance Small Business Survey, 2011

          See ABA's corporate account takeover resources for bankers here.

          Questions? Please contact Heather Wyson for more information.