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ABA Learning Extensions

Overview | Course Demos | Course List | ABA LMS 
 

Additional Information

Learning Extensions are live workshops, averaging 2 hours in length, that build on the concepts learned in ABA eLearning courses by providing an opportunity for your staff to apply the knowledge and skills acquired to real-life and bank-specific scenarios through role play and practice sessions.

Learning Extensions include a PowerPoint Presentation, and presenter's materials, and student handouts in Word™ so you can customize the content for your bank. All materials are designed to ensure seamless delivery in a classroom environment and facilitate immediate application of new skills.

Our unique combination of eLearning and Learning Extensions, the best of two proven instructional formats, provides you with a cost-effective way for your staff to master a skill set, and to practice those skills before using them with customers.

Course List

Building and Retaining Customer Relationships Managing Employee Relations
Calling on Small Business Customers  Meetings That Work
Coaching for Success  Performance Management
Corrective Action  Relationship Selling to Small Business Customers
Cross-Selling Deposit Products  Revitalizing Customer Service
Effective Referrals Rewards and Recognition
Event-Based Selling  Servicing and Growing Small Business Relationships
Fundamentals of Small Business Banking  Tele-Consulting
Improving Productivity Telephone Etiquette
Introduction to Relationship Selling  Understanding Bank Products
Managing Change 

Questions? Please contact training@aba.com for more information.