Writing Bank Correspondence
Course
Description:		 This course prepares participants to write effective business correspondence. It introduces a four-step writing process of planning, drafting, revising, and polishing memos and letters. The course also considers the format and use of handwritten and fax correspondence and e-mail messages. Participants will apply their new skills in many brief exercises and in redoing a sample of their own writing, which they bring to the seminar.

Note: This course does not specifically cover spelling, punctuation, and grammar. However, the Participant's Handbook will include brief job aids and references to more extensive resources on these subjects.
Audience: Anyone who writes business correspondence such as letters to customers, memos, faxes, or e-mail messages.
Objectives: At the conclusion of the program participants will be able to:
  • Identify common barriers to writing effectively.
  • Describe a four-step process to write business correspondence.
  • Plan correspondence by analyzing the purpose and audience; determine the appropriate tone; and consider effective logistics.
  • Follow specific techniques to draft effective opening and closing lines and to organize the body of a written message.
  • Use three principles of clarity to revise and improve writing drafts.
  • Polish correspondence by placing it in an appropriate format and proofreading it for final edits.
  • Describe special considerations in the format and use of faxes and e-mail messages.
Delivery Options: This course can be delivered in the classroom and is also a self-paced online course.
 

Note:  Writing Bank Correspondence is printed on demand as ordered.  The Participant's Handbook(s) and Trainers Guide may not be returned to ABA.

Participant's Handbook (c) 2007
Catalog #3004186
$57.75  List Price
$36.75  Member Discount


Trainer's Guide
Catalog #3004109
$135  List Price
$  95  Member Discount

 

 

          For more information about this product, please contact Customer Service .