Cross-Selling Deposit Products

Course
Description:

This course provides the skills needed to cross-sell retail bank deposit products and services. The course explores the importance of cross-selling and focuses on steps in the cross-selling process: interpreting clues to customer needs, cross-selling solutions to match needs, responding to objections, and closing the sale or referring the customer to a specialist. Features and benefits of deposit products are compared to match solutions to customer needs. Participants receive tools for on-the-job use.

Audience:

Any bank personnel in a position to discuss deposit products and services with customers. Participants should have a basic knowledge of their institution's products and services.

Objectives:

At the conclusion of the program participants will be able to:

  • Explain the importance of cross-selling
  • Describe typical bank products and their features and benefits
  • Interpret clues and identify customer needs
  • Cross-sell deposit product solutions that match customer needs
  • Respond to questions and objections from customers
  • Close the sale or refer the customer.

Delivery Options:

This course can be delivered in the classroom and is also a self-paced online course.

 

Note:  Cross-Selling Deposit Products is printed on demand as ordered.  The Participant's Handbook(s) and Trainers Guide may not be returned to ABA.

Participant's Handbook (c) 2007
Catalog #3003703
$73.50 List Price
$47.25 Member Discount


Trainer's Guide 
Catalog #3003704
$135  List Price
$  95  Member Discount

For more information about this product, please contact Customer Service .