Workplace Spanish® for BANKING

Audience

Tellers, financial service associates, and other customer service representatives in banks and financial services firms who need to connect & communicate with Spanish speaking customers to process basic transactions efficiently.

Synopsis

The rapid growth of the Hispanic population & workforce has created critical communication challenges.  Workplace Spanish® programs are designed to cut through language barriers by enabling adults to communicate, simply but effectively, with Spanish-speaking co-workers, customers or citizens.  No grammar, no language rules, no prior Spanish experience necessary.

Depending on the length of the course and the needs of the participants, training will include these key topics that are important in this occupation:

• Greeting customers and asking basic language communication questions
• Numbers, Time, Timing, Days of the week
• Customer service phrases
• Banking terminology
• Depositing and Cashing checks
• Troubleshooting Identification problems
• Opening Credit and Loan accounts

 Special Features

• Introduction to Spanish with learning tips and pronunciation
• Practice Conversations
• "Drills for Skills" quiz section
• Alphabetical Keyword List – for easy lookup
• Audio CD with Learning Tips, Pronunciation, Topics & Terms, and Practice Conversations

Recommended Instructional Hours: 8 to 16

Click here to view the table of contents and sample pages. (PDF file, Adobe Reader required)

Click here to listen to a brief excerpt from the Banking audio CD. (MP3 file)

To order Workplace Spanish materials for your financial institution, please visit our special ABA Member website at http://www.workplacespanish.com/aba.htm/ for pricing, ordering and guarantee information.

If you have any questions about the product, please contact Jason Radlinger at ABA, or call 1-800-BANKERS (226-5377) and ask for extension 5191.