ABA Media Contact: John Hall
Phone: (202) 663-5473
Email: jhall@aba.com                                                                                                                              
Last updated: April 22, 2013

Consumers steer the U.S. economy, and competition for consumer business remains fierce. With new freedoms granted to banks by the Financial Modernization Act of 1999, and the increased competition that came along with it, banks are creating a range of consumer banking choices.  Innovations in retail banking provide consumers with more choices and convenient ways to access bank services. It's no wonder that consumer banking is one of the most competitive areas of banking.

Important Information: Recent Changes in Banking and How They Affect Consumers

• ABA Journalist Tele-Briefing: What Consumers Need to Know About New Bank Overdraft Rules (May 26, 2010)
• New Overdraft Rules for Debit and ATM Cards (Federal Reserve)
• New Credit Card Law: What It Means for Consumers
• Are My Trust, Fiduciary and Custody Assets Safe? (Dec. 6, 2012)

News Releases

• ABA Provides Consumer Tips to Improve Credit Reports (Feb. 13, 2012)

• How to Avoid the Holiday Hangover (Nov. 13, 2012)

Consumer Loan Delinquencies

• Consumer Delinquencies Continue Decline in Third Quarter 2012 (Jan. 3, 2013)
• Consumer Delinquencies Continue Decline in Second Quarter 2012 (Oct. 4, 2012)
• Consumer Delinquencies Continue Broad-Based Decline in First Quarter 2012 (July 3, 2012)
• Consumer Delinquencies Fall in All Categories in Fourth Quarter 2011 (April 5, 2012)
• Consumer Delinquencies Fall in Most Categories in Third Quarter 2011 (Jan. 5, 2012)
• Consumer Delinquencies Rise in Second Quarter 2011 (Oct. 5, 2011)
• Consumer Delinquencies Rise Slightly in First Quarter 2011 (July 7, 2011)
• Broad-Based Improvement For Consumer Loan Delinquencies In Fourth Quarter 2010 (April 5, 2011)
• Bank Card Delinquencies Drop Significantly in Second Quarter 2010 (Oct. 5, 2010)
• Consumer Loan Delinquencies Continue Broad-Based Improvement in First Quarter 2010 (July 7, 2010)

Consumer Surveys

          Bank Fees

• Most Customers Still Pay Nothing For Bank Services (Sept. 11, 2012)
• ABA 2011 Consumer Survey on Banking Fees (Sept. 1, 2011)
• ABA 2010 Consumer Survey on Banking Fees (Oct. 7, 2010)  

          Banking Preferences

• ABA Survey: Popularity of Mobile Banking Jumps (Oct. 09, 2012)
• ABA 2011 Consumer Survey on Banking Preferences (Sept. 08, 2011)
• ABA 2010 Consumer Survey on Banking Preferences (Sept. 30, 2010)

          Overdrafts

• ABA 2010 Consumer Survey on Overdraft Fees (Sept. 15, 2010)
• ABA 2010 Consumer Survey on Overdraft Protection Opt-In Choice (Aug. 31, 2010)

          Credit Cards

• ABA Response to CFPB Overdraft Study (Feb. 22, 2012)
• ABA Statement on Meeting at the Consumer Financial Protection Bureau (Feb. 22, 2011)
• Sunday Marks Final Phase of CARD Act Implementation (Aug. 18, 2010)

Consumer Tips

• Consumer Tips: Overdraft Fees
• Consumer Tips: Credit
• Consumer Tips: Identity Theft
• Consumer Tips: ATMs

Background Information

• The Cost of a Checking Account (June 2010)
• Credit Cards: Myths vs. Facts
• Interchange Fees: Myths vs. Facts pdf
• Pocket Guide to Credit Cards pdf
• Consumer Credit Card Guide pdf
• Credit Card Minimum Payments: Myths vs. Facts pdf

Helpful Links

• Answers & Solutions for Customers of National Banks (OCC)
• GetSmartAboutCredit.com
• Electronic Payments Coalition
• Federal Reserve: Changes in U.S. Family Finances from 2004 to 2007
• Federal Reserve: Credit Card Disclosures, Solicitations, and Privacy, 2006