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The Great Exchange
Bank Operations & Technology Conference and Bank Security Conference
April 6-9, 2008 • Baltimore Marriott Waterfront, Baltimore, MD

Conference Overview | Register
 

SUNDAY, APRIL 6
NOON - 5:00 PM	REGISTRATION
3:30 - 5:00 PM	SPECIAL GENERAL SESSION - ABA Membership: Learn How to Make it Work for You Attention all new ABA members and prospective members! Find the bottom-line value of your investment in membership by learning what products and services are available to members, where to find members-only information on www.aba.com, and who to call when you need answers. ABA staff members will be on hand to answer all of your questions.
5:00 - 6:00 PM	MEET & GREET RECEPTION IN THE MARKETPLACE
MONDAY, APRIL 7
8:00 AM - 5:30 PM	REGISTRATION
8:30 - 9:00 AM	CONTINENTAL BREAKFAST
9:00 - 10:00 AM	OPENING GENERAL SESSION - Changing Channels in Financial Services Mark Sievewright, Senior Vice President, Business Development, Fiserv Our speaker will discuss the challenges and opportunities from the changing industry structure and look at shifting customer demographics, delivery channel evolution and innovation (including payments) as well as "risk management".
10:00 - 10:45 AM	REFRESHMENT BREAK IN THE MARKETPLACE
10:45 AM - NOON	CONCURRENT SESSIONS IT SECURITY Anti-Phishing Update • Patrick Cain, CISA, CISM, President, Cooper-Cain Group The phishing scene is getting more crowded these days. Non-traditional phishing emails and new types of phishing attacks are targeting customers of progressively smaller and smaller institutions. Who are these fraudsters? How do they conduct their business, and with what tools? Our speaker will help you comprehend the world of the fraudster, and learn how to evaluate and implement a hybrid of technologies to protect your organization, brand and customers. PHYSICAL SECURITY Behind the Robbery Metrics: Results of the ABA Robbery Survey • Kevin Smith, Senior Vice President Chevy Chase Bank • Ronald Koziol, Assistant Section Chief, Violent Crimes, FBI Are bank robberies up, down, or sideways? This session will look at what the metrics mean, as well as how your bank can participate in building better robbery statistics for our industry. Also discussed will be the FBI's approach to financial crimes. OPERATIONS Bank Trends in IT Implementation and Risk Management • Ken Proctor, Director of Risk Management, Brintech Is your bank ahead or behind of the curve when it comes to IT applications? And, more importantly does your risk management program match the technology you are using?
NOON - 1:00 PM	NETWORKING LUNCHEON - PEER GROUP DISCUSSIONS
1:00 - 2:15 PM	CONCURRENT SESSIONS IT SECURITY Achieving Security Awareness in Your Institution • Jim Routh, Chief Information Security Officer, Deposit Trust & Clearing Corporation • Karen McCoy, Senior Communications Specialist, BB&T Educating consumers is key to identity theft prevention and by November 1, 2008, it will be a necessary part of every institution's Identity Theft Prevention Program. Our speakers will share some solid security ideas that should be part of any institution's information security awareness, vendor management and education program. PHYSICAL SECURITY You've Been Served! How to Survive an Investigation  • Jim Burton, Senior Investigator, Credit Cards, Citi Investigative Services • James Costigan, Special Agent, White Collar Crime Enforcement, FBI • Joyce McDonald, Chief, Fraud and Public Corruption, Maryland District, U.S. Department of Justice Understanding your rights and responsibilities when your program is served with a National Security Letter, Federal subpoenas, state or local requests for records, and regulatory disclosures of proprietary information. A panel of federal and state experts will discuss these issues and provide guidance on what to expect from the government as they request data in a variety of formats through various methods. OPERATIONS All Things ACH • George Throckmorton, Senior Director, NACHA will discuss: Secure Vault Payments – news solutions for consumer online purchase, bill payment and funds transfer Global trends and impacts – International rules Decoupling -Threat or Opportunity
2:15 - 3:00 PM	REFRESHMENT BREAK IN THE MARKETPLACE
3:00 - 4:15 PM	CONCURRENT SESSIONS IT SECURITY Biometrics: Ready for Prime Time? • Larry Ciaccia, President, • Peter Tapling, President & CEO, Authentify The science fiction movies from the 1960s had talking computers that interacted with humans. That was considered a far-fetched idea in its time, but the current state of technology for voice biometrics and voice recognition has brought the standard up to a level where banks are implementing the technology to augment online banking transaction authentication. Can biometrics offer a user-friendly way for the customer to authenticate? OPERATIONS Federal Reserve Perspective on Payments • Fred Herr, Senior Vice President, Retail Payments Office, Federal Reserve Bank of Atlanta • Jack K. Walton II, Associate Director, Board of Governors of the Federal Reserve System, Division of Reserve Bank Operations and Payment Systems Fed officials expect electronic check processing to grow significantly in coming years, helped along by Fed pricing incentives for electronics and disincentives for paper. The Reserve Banks have decided to cease check processing operations at all of their check processing offices except four between 2008 and early 2011. Our speakers will discuss the restructuring of the check processing operations and address your questions and concerns.
4:30 - 5:30 PM	NETWORKING RECEPTION IN THE MARKETPLACE Sponsored by the Corporation for American Banking
TUESDAY, APRIL 8
8:00 AM - 5:30 PM	REGISTRATION
7:30 - 8:30 AM	POWER BREAKFAST:  Tapping into the Long-Term Power of Video Over IP Security TODAY. Sponsored by ADT Greg Adkins, Regional Director, Financial & Banking, ADT Security Services Business case benefits that Banking Physical/IT/Security Operations teams can achieve through IP Video Platforms regardless of business size... -  Dozens, hundreds or thousands of cameras streaming digital video signals, managed on your IT network with bandwidth efficiency. -  Your access to any video security file, from anywhere in your operation with the ease and cost effectiveness your network accesses voice and data today. -  Migrating your video security operations, while lowering costs of ownership and delivering greater business value. An IP Video Platform can deliver all of these benefits, which is why it is the fastest-growing application in financial security video operations. You can learn the business benefits during this informative Convergence Power Breakfast hour.
8:45 - 10:00 AM	GENERAL SESSION - Who Moved the Payment System? Rene Pelegro, Senior Director, Industry Relations, PayPal Tim Sloane, Director, Mercator Advisory Services Woody Tyner, Payments Strategist, BB&T Jack K. Walton, II, Associate Director, Federal Reserve Board Thought leaders in the payments industry discuss changes in the industry and what it means to banks planning for the future. What will be the dominant payment channel in the future? Are mobile phones really the answer? The check universe is shrinking, but will it ever disappear? How do banks maintain their relevance? What is the role of non-banks in the payments system? How will new payment innovations affect the "unbanked?" How is the "new" payment system going to be regulated?
10:00 - 10:45 AM	REFRESHMENT BREAK IN THE MARKETPLACE
10:45 AM - NOON	CONCURRENT SESSIONS IT SECURITY Bank Responsibilities Under PCI DSS • Landy Dutton, Consultant, Dutton Consulting • John Kindervag, Consultant • John Verdeeschi, Vice President of E-Business and Emerging Technologies, MasterCard International Our speakers will discuss the 12 requirements of the PCI-DSS designed to help retailers and other businesses that process card payments to prevent credit card fraud, hacking and other security issues and how to remain compliant with these requirements. PHYSICAL SECURITY Congratulations! You've Won!…Scams, Schemes and Scoundrels • Nessa Feddis, Vice President and Senior Counsel, ABA Center for Regulatory Compliance, American Bankers Association • Diane Ness, Vice President, Fraud Initiatives Manager, Fifth Third Bank  • Tom Nash, Security Officer, Nutmeg Financial MHC  Identity theft is our nation's fastest growing crime - and one that can do incredible damage to your customers. But besides identity theft, a number of other predators are attempting to steal your customer's life savings, their security, and their piece of mind through phishing, pre-text calling, foreign lotteries, sweepstakes and more. How can we protect our customers from falling victim to the variety of schemes today? This session will address the various criminal tactics and what you can do to protect your customers and their assets. OPERATIONS New ATM Functionality: the Business Case for Expanding Your Bank's Footprint • Ben Psillas, President, Allpoint Network Network Today's financial consumers are demanding a higher level of convenience and choice in how they manage payments and transactions. Our speaker will help you learn where self service has been, where it's going, and how today's strategies can help you engage the customer and boost the bottom line.
NOON - 1:15 PM	NETWORKING LUNCHEON IN THE MARKETPLACE
1:30 - 2:45 PM	CONCURRENT SESSIONS IT SECURITY Trends in Mobile Banking • Megan Minich, Head of Mobile Solutions, Wells Fargo • Joseph H. Salesky, CEO, ClairMail, Inc. The rapid evolution of handsets makes mobile banking a moving target. Banks are already using several approaches to turn mobile phones into financial tools - incorporating payments capabilities could drive the adoption of mobile banking. What should your short and long term strategies be? PHYSICAL SECURITY Protecting the Homeland: The FBI's Role • James McJunkin, International Terrorism Section Chief, Federal Bureau of Investigation The FBI's role in fighting terrorism is on the rise. What that means for our country, for our industry, and how bankers can and do assist the effort is the focus of this session. OPERATIONS/ITSECURITY ID Theft Red Flags - Employee and Customer Awareness • Moderator: Nessa Feddis, Vice President and Senior Counsel, ABA Center for Regulatory Compliance, American Bankers Association • Keith E. Monson, CRCM, Senior Vice President, Audit and Compliance Manager, Premier Bank, Jefferson City, MO  Are financial institutions going to take this seriously and are regulators going to enforce it? It's something everyone intends to do - better educate their employees and customers about the security threats that are facing institutions and customers. Now with the ID Theft Red Flags, it's also been pushed to the top of the compliance list. Institutions by Nov. 1 must have a written program showing how they are educating their employees and customers about identity theft. Do your employess know what to look for, what indicators there are that an insider is doing something on your networks or to your institution's data?
3:00 - 4:15 PM	CONCURRENT SESSIONS PHYSICAL SECURITY Achieving ATM Security • Lana Harmelink, International Director of Operations, ATM Industry Association • Gregory Adkins, Regional Director - Banking Division, ADT • Barry Thompson, Managing Partner, Thompson Consulting Group  Update on latest global security resources available to protect the ATM industry from criminal activity. OPERATIONS All Things Remote Capture • Paul Carrubba, Partner, Adams and Reese, LLP • Larry De Palma, President & CEO, TDG-Phenix, Inc. Remote check capture can provide significant cost savings for financial institutions. Customers benefit as well: retail customers can receive image proof-of-deposit at an ATM or other remote capture site, and commercial customers can deposit imaged checks directly at their own premises. At the same time, remote check capture carries with it operational risks that left unmitigated could expose a financial institution to fraud losses. Remote deposit image files will be open to all the same attacks that online banking or online commerce face. Our panel will share their best practices and risk management tools. IT SECURITY Identity Theft: Leveraging the Public/Private Partnership • Joel Winston, Associate Director, Division of Privacy & Identity Protection, Bureau of Consumer Protection, Federal Trade Commission • Jon Rusch, Special Counsel for Fraud Prevention, US Department of Justice Financial institutions have been educating their customers about identity theft for many years. Increasing educational efforts and criminal enforcement are part of the coordinated approach envisioned by the federal agency task force, led by the Federal Trade Commission and the Department of Justice. Senior officials from these two agencies will discuss the benefits of continued partnership and answer your questions.
5:00 - 6:00 PM	NETWORKING RECEPTION
WEDNESDAY, APRIL 9
7:30 - 11:00 AM	REGISTRATION
7:30 - 8:30 AM	CONTINENTAL BREAKFAST
8:30 - 9:45 AM	CONCURRENT SESSIONS PHYSICAL SECURITY Upgrading Video Surveillance: Facial Recognition Technology • Gary M. Root, President and CEO, Dragnet Solutions, Inc. Learn the opportunities presented by biometrics - measurements of unique identifying physical characteristics of people – and how employing facial recognition software to the area of fraud and identity theft detection and prevention can benefit financial institutions. INFORMATION SECURITY Credit Scoring: Emerging Trends and Areas of Debate • Jason Wright, Senior Director of Analytics, TransUnion • Brian Vettori, Manager, CIS Data Support, TransUnion The credit reporting system is going through a series of innovations, including stronger analytics, fraud alerts and credit freezes.  This session will focus on emerging credit bureau developments and how state and federal legislation continues to shape the credit scoring landscape.
10:00 - 11:00 AM	CLOSING GENERAL SESSION - Confronting Holistic Evil Tom Donahue, Senior Analyst, Information Operations Center, CIA We hear that we are at risk, but just what are the threats to the financial services critical infrastructure that we should be paying attention to? The traditional notion of cyber threat through networks is just one element that defense must confront because the offense will do "whatever works." Thus defense must consider physical, network, human, and acquisition security together.
11:00 AM	FORUM ADJORNS

Questions? Please contact Marisa Broka for more information.